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Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. I won't let them take advantage of fans like me by ; and they have friendly voices. Remember to provide us with valuable feedback. I will be filing a formal complaint and will NEVER use stubhub again. Your email address will not be published. COVID-19 Impacted Events Updates : StubHub UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. StubHub to refund over $3 million to more than 8,500 Colorado customers When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. I checked by calling Ticketmaster. Do NOT buy Canadiens tickets from here. I notified a chat type person immediately to tell her I made a mistake. The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. what should I do? We were so excited to go together and experience this momentous event! StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. You should only sell what's actually available. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. Never Again. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. Its my first and last time using this site. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. Stubhub sucks! With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. 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StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. They said outta luck. 01-30-2021 01:41 PM. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. I want my money back I am not thinking about other events that might take place in the far away future. 3. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. I requested refund now, but they didn't reply me yet. How Do I Get Stubhub to Refund a Charge? - GetHuman Not only did it ruin our night, but it also cost us a lot of money for nothing! Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. It was for a special occasion. I will NEVER use stubhub again! They had me wait 3 hours to tell me to go scratch. I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule. If it is postponed/rescheduled, the tickets are still valid. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. You can send a private message to us here @TeamStubHub. Shame On You. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. This is the most crooked company I've ever dealt with. I love them! Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). You will enter your community username and new password and done! In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. if you have any questions please feel free to contact me. Didn't find out until day before event. Action 9 helps customer get StubHub refund despite policy change Want to pick up my tickets from a UPS store. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . To Stubhub.com and surprisingly they were already on sale. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Call +1 (866) 788-2482 with all the details about the purchase. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. They bought tickets with promise of money back if the event does not occur. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. totalling almost 900.00 in the middle of the night. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. Many events this past month were canceled. This cookie is set by GDPR Cookie Consent plugin. Do not buy tix here! The company even repeated that promise of full refunds in an email sent to Cormier in early March. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. I'm going to contact my credit card to see what my options are. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. Very disappointed. Called back for refund. StubHub changes its refund policy during COVID-19 pandemic - WKBW No longer was it offering full refunds, only a 120. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. Your email address will not be published. The suit explains how StubHub has changed its. They said there was nothing else that they could do. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. StubHub's no-refund policy leaves ticket holders fuming - WCPO Never use stubhub again. Wow. If Adele ends up cancelling you will get a refund. StubHub, which was recently acquired by Viagogo, another secondary ticketing marketplace, for $4 billion, declined to comment on the lawsuit against it. This cookie is set by GDPR Cookie Consent plugin. OK, I think this show has been rescheduled to September 7, 2022. They explained to us the person who registered the wristband could show up to the event and claim they lost it. Keep asking to speak to someone higher! WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. Yes After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. I called stub hub because my brother got the wrong seats for a concert. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. Other sellers may take a case-by-case policy. This is ridiculous never using them again. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. Make the best possible case for yourself. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. to see the game on TV? anyone have any advise on how to deal with this? Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". Is it still taking 120 days? Received only one of two tickets in one package. I purchased tickets to the Olympic gymnastics trials in January 2020. They said outta luck. DO NOT let Stub Hub take advantage of you! My girlfriend's 30th bday gift is being ripped off! NEVER again! I got real sick and cannot go to the concert I need to possibly get reimbursed please. Stub hub wants me to spend $200.00 for a transfer fee they say I will get back with the Full refund How can I spend money to get My money back when we lost our jobs? If any of these tragic events occur, you will be eligible for a refund. I don't even have an account, never purchased tickets but some thief stole my card info. I'm upset at this it's fraud, Just want your attention. A total ripoff! i have attached the information from the venue. How come they can't control that?!! About WSJ. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. Called them and they said the venue had not marked those seats as obstructed. FRACK! That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Hi, @Fatsuma! Arizona StubHub customers to get $2M in refunds in multistate StubHub Return Policy [Quick Information]. StubHub Refusing To Issue Refunds For Shows That Have Been Cancelled Had I known seller didn't have tix I never would've purchased. We're not refunding money at this point,'" Cormier said.