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The seller receives a notification of the case and can provide her response. I asked her again Thursday and once again no reply. I have been very active on Poshmark and have sold a good amount of items this past year, but two days ago I shipped out a bundle of 7 items. Select Edit to edit an address or select Add Address to enter a new address. It's been nearly a week since this happened. If you can't be bothered to actually read the item description and respect the seller's policies, then you really shouldn't be on Poshmark. Buyers like to know youre sincere. Can a Poshmark seller recharge me for an item after I cancelled the Most buyers are honest people who want what they purchase, but there are scammers out there that do things like this. Same thing happened to me! It was a bit of a frustrating experience. Do they have a legitimate reason? Sothe day every seller dreads has finally come: a case has been opened for your recent sale on Poshmark. Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. on A message from our SVP of Seller Experience. Thanks in advance To do this, in the app, select the three dot menu (.) Please, please, please create an option to report/remove inactive sellers. Because I believe you deserve to spend more time making money than stressing about it. The reason for this is because from a buyer's perspective no matter how fashionable an item was or still is, the fact is that it will depreciate over time. Hi so sorry I dont know why this posted here! Want to learn how to make an extra $100-$1,000/month in less than an hour? ; On the web. I'm Arlene. . When a buyer opens a case, she submits a reason and evidence for the return request. If the return is due to something questionable about the item, research the item online to pull up stock photos and retail descriptions of the items. I think they sent me the wrong product. I'd message the seller and see if the two of you can work something out in another transaction. A message from our SVP of Seller Experience. 286. But I dont understand why theyre not promoting posh as a means to PURCHASE awesome items. The buyer and the seller do not pay. There is know info in the envelope to help me. A group for anything and everything related to Poshmark! Why not promote posh as a great place to shop?? While Poshmark has not stated this, its likely all cases and comments are retained in a users history. I had it happen to me both as a buyer (got the wrong item, Posh sent me and the other buyer a label so we could ship to the correct person and thankfully the other person shipped quickly as did I. Seems pretty rotten for the seller who sent a significantly more expensive item. Poshmark finally refunded me after a handful of emails and DMs on insta, thankfully. I don't use PM so I'm asking this question out of curiosity. I need poshmark to resend me mailing labels on items that were accidentally sent. Edit to add: have had this exact thing happen to me and that is how posh resolved the issue. I wouldn't expect her to be super prompt, but seeing that you shipped her the dress she bought I would expect the same courtesy from her. The seller receives a completely different item. Everyone needs to check their monthly reports. If you accidentally ship an order to the wrong person you can report the problem directly through your account. How to approve a wrong item return request If a buyer has filed a return request for a wrong item, you can approve the return request if you agree with the claim. My sales were good, not great when I first started around April 3rd. By the way, I created a handout on 200+ top-selling brands to know to help you make more sales. Account - Poshmark However, the ones that supply services are at least seeing some growth. I must've gotten a little confused in the process and sent a size Large instead of the XL. :/ 8 days after purchasing and totally ignoring your buyer is rude. In closing, I value your partnership in creating a space fueled by the voices of our community and propelled by the work of our team. Seller posted a confusing description. Amount may vary by promotion.***. First, try not to worry or get too worked up about it. You can choose to focus on a specific category, such as beauty products or clothes, or sell various items. I was just wandering if theyd credit the shipping I paid to get the item in the first place. How to Message Someone on Poshmark - Closet Betty We were both sent labels, I mailed mine the next day. All I have as the address that it was sent from. Which I understand but is super annoying when its only 1 item out of a bunch that has an issue. Sometimes its best to just cut your losses and accept the returnespecially if you know you are the one in the wrong. Rememberjust because a buyer opens a case does not necessarily mean their return request will be approved. I have been very active on Poshmark and have sold a good amount of items this past year, but two days ago I shipped out a bundle of 7 items. Yes I will be shipping back to her, once I know how. I asked her Wednesday when she plans to ship ( mind you, this is 6 days after I purchased) and she never replied. Head over to the Poshmark Community Toolkityour one-stop destination for mastering the ins and outs of running a successful Poshmark business, connecting with the community, and more. Respond 1) addressing Poshmark 2) professionally 3) providing evidence in your favor 4) citing Poshmark policy if it applies. It's the norm now so go ahead and use it. Why spend so much $$ advertising for casual, used clothing sellers, when used clothing sold by new poshers probably makes up less than 10% of posh profit?? Seller sent me wrong item, I sent it to the correct buyer - reddit Yepyou read that right. Submitted: 2 day ago . Rest assured that they'll be able to help you. Ran out of an item. But your business will not come crashing to the ground because of a few returns (and if it doesits time to rethink the sustainability of your current business strategy). I never see an add regarding shopping on posh. Your shipping costs are reduced to $4.99 when you do this. This is happening to me now since yesterday I sent poshmark 2 emails and no answer!!! The buyer has 72 hours from the time of delivery (as noted by USPS) to accept the item or raise a case against it. Can anyone tell me if theyre going to refund the cost of the shipping I paid or if I lose that? 1 | Not disclosing flaws The most common reason for return cases opening is that the seller didn't disclose everything that was wrong with an item. Likewise, if the buyer indicates fit as the reason for opening the case, you could simply reiterate the facts by saying: Unfortunately, Poshmark does not accept returns due to the item not fitting.. Still bitter that the other girl got her dress and got to keep my jeans, but if a mix up like this ever happens again Ill make sure to hold onto the other persons item until I get mine first. in the bottom right-hand corner, or on the web, select Help > select Invite Poshmark Support > select Yes to confirm. Poshmark doesnt allow returns of one item in a bundle or a partial refund. I also saw the seller listed the item on a few other sites a week after I paid then when I messaged . 3. This scam usually targets sellers with high-end or designer closets. Has this happened to anyone else before? I recommend using a cloth tape measure since it's soft and flexible unlike your traditional bulky, rigid one. Opening a case IS necessary. I bought a romper June 16 and I told the girl I need it for a party. I messaged them over 10 times now. Some Poshers recommend addressing the Poshmark employee instead of the buyer as it keeps things less personal and potentially lowers the risk of dialogue spiraling into an argument. While it stinks to lose out on the immediate income, you can easily relist the item using Poshmarks Copy Listing feature. Only 3 days to return? - Poshmark Return Policy (2020) Darn. Another Banana Republic striped blouse. I was trying to contact a seller with the same issue and it posted here, apologies! This baffles me. How long is a Poshmark bid good for? Select Comment on Case. Just be warned though, Posh usually makes you send back the whole bundle for the refund. You can also respond that you accept the request for a return if you do. I find that most buyers want the very lowest cheapest item they nickel and dime to the bottom ,we are only making minimum money. Press J to jump to the feed. An item is missing The item is not authentic The seller sent the wrong item However, a buyer cannot request a return because the item didn't fit or they changed their mind. Or is it just dropping it into the blue mail boxes they have? Share tips and tricks, make new PFFs, and banter about. Select Sent the wrong item. Select My Sales. in every case i've seen, if the buyer has accepted the package and/or three days has passed and poshmark has released payment to the seller, forget it. Ive emailed them asking and their only response is well check in on it. The other buyer was an absolute nightmare! The seller pulled up a retail site listing indicating that the item was imported. Still no information involving my jeans, tracking still hasnt changed at all from when they sent her the label. has flaws that weren't mentioned, is the wrong size, has alterations that weren't reported in the listing description, etc.) Hair on item : r/poshmark - Reddit Solved: Accidently sent wrong item to Buyer. Asked Buyer t - The I am continuing to email Posh but curious for those who have been through this with an unresponsive buyer. Select the order with status Case in review. Am I in trouble? How long does a Poshmark buyer have to return an item? The more you sell, the higher your odds areits as simple as that. I hope this helps you get any open cases resolved quickly and fairly. Can a Poshmark buyer return an item after it has been accepted? If you feel the reason for the return request is unreasonable, respond to the case to ensure your side is heard. Annoying the amount of items you go through that have been posted for YEARS! The buyer can screenshot negative comments and publicize any bad behavior. You can list items using the 'sell' tab at the bottom of the app, and it will take you to the listing page. My advice? Super stretch/soft A.E. Even more so- she goes in my closet to share my items! I must've gotten a little confused in the process and sent a size Large instead of the XL. Explain what happened, attach a photo of the sweater you received and a screenshot of the sweater she advertised. When can I expect to receive my order? - Poshmark The Posh buyer accepted the order as well. 11 Common Mistakes Poshmark Resellers Make (And How To Fix Them!) I once had a buyer open a case stating that the jeans were missing a rivet. Utilizing Poshmarks video feature is another great way to prove the condition of your item. One buyer from Mercari was super responsive and friendly to fixing the situation. Saying, Im sorry can sometimes come across as admitting you are at fault. You shouldn't have to pay for shipping at all. Thank you! How to approve a wrong item return request If a buyer has filed a return request for a wrong item, you can approve the return request if you agree with the claim. Seller posted measurements, but also said measurements were approximate. Make sure your item is well-lit so your pictures dont turn out grainy. 5) Make offers to likers. I must have mixed up the labels. $888 $888,888 Free Shipping Size OS Buy Now Like and save for later Add To Bundle Ordered a raspberry macaron candle and i got this. I bought a James Perse Tee, and received a Banana Republic Striped blouse. Fast shipping and buyer protection. Tracking confirms delivery of the dress almost a week ago. If you still have additional photos of the item saved to your phone, submit those to support your case. Outcomes are typically return approved, denied, or funds released to both parties. Create an account to follow your favorite communities and start taking part in conversations. If you buy an item on Poshmark, and there's something wrong with it, or it is somehow different than advertised by the Poshmark seller, you have 3 days from the time of receiving it, to report the problem to Poshmark. Have you changed it back again? She actually put the blouse in the labels bag that the seller had sent it in. Click on your profile picture to reveal the dropdown menu. You in? like when your normally sharing your closet, it automatically refreshes to the next item. It could go in the buyers favor or the sellers favor. Poshmark . If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. Seller sent wrong item Hi. If youre a smoker or you own pets, thats another thoughtful piece of information to add so buyers know what to expect and can accommodate any allergies. Ive made over $77,000 selling clothes on Poshmark. A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop So my understanding is that I can cancel on day 7? Answer (1 of 4): First, I'm not sure how Poshmark can blame the courier for an empty box. I was just wondering how long theyre going to make me wait and give me the run around before refunding me. If the seller sent the wrong item, poshmark can send them both a label. What happens is that a scammer buys a high-value, luxury item - say a pair of Gucci shoes, Chanel accessories, or a Louis Vuitton purse. Please a lot of us depend on this income to survive. They said I didn't respond, but I did, with narrative and photos . New comments cannot be posted and votes cannot be cast. Posh makes you return EVERYTHING in a bundle sale. Get your order as described or receive your money back. Seller waits forever to ship, when the package finally arrives its a dress. Having a case opened on Poshmark is essentially a buyer requesting to return an item. After all, cases happen to the best of us! Hopefully your story ends up with a similar happy ending! Hi! I contacted Posh to see if they'd remind her to ship, and they did and sent me an update about it. Review From a Seller Whos Made Over $77,000 On The App, The Truth About Why Your Items Arent Selling On Poshmark (And What To Do About It! In my case the buyer accidentally (supposedly) clicked the wrong button and the funds were issued to me and were not issued initially by Poshmark. They may not know that they cannot return items due to fit. After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. Buyers often open a case because an item doesnt fit. Case: The item is a different color from the pictures. I am going through that now unfortunately. @Tangie4242, I think we would all like to know what the super secret Number of other aspects are so we could make sure we have them covered, Hello, pants No stains/holes Smoke free home This is my daughter first time ordering from Poshmark . Treat your customer the way you would want to be treated. Select More Actions. Since Ive sold thousands of items, Id say thats a pretty decent track record! How to Sell on Poshmark: Your Complete Guide - Small Business Trends Select Submit. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Theres no harm in having a case opened against you or accepting a return. So the buyer cannot open a case due to fit or sizing issues that are not in your control. To report the problem: In the app Go to your Account Tab (@username). How can she claim this after accepting the order to begin with? In this post, Ill share with you what you can do when a Poshmark case is opened to give you the best chance of a fair resolution. If you like all the other items, don't open a case! Click the order for the item (s) you wish to. Press question mark to learn the rest of the keyboard shortcuts. Accidentally sent the wrong item what happens?! : r/poshmark - reddit After that poshmark even will put a charge to you for the shipping label. 5 Tips for Poshmark Return Cases | This Mommy is Real I should have looked prior to responding and added that stock photo to my comments. Description: All in one 18 piece embroidered bathroom set from homestyles set includes, fabric shower curtain w/ hooks, multi size towels and 2 carpets. I accepted the return but upon finding a stock image of the item found that it was not missing a rivet at all. Including measurements helps give buyers the most accurate snapshot of what theyre purchasing. I did. Does it expire at some point? Yup, I already did that they havent refunded me because the girl who has my jeans is supposed to ship them to me, but hasnt yet. Credit: The Focal Project / Flickr. A group for anything and everything related to Poshmark! I opened a case, they sent the seller a new label to send the correct item. Cases typically take one to two days to resolve. I did contact Posh to get help and this is where I get confused, Posh claims that when they did their reach out to her- she said the item was never delivered, and they closed my case. The item is different than the stock photo used. However, if an item was purchased through the Make an Offer feature, that sale is final and does not get the 3-hour cancellation grace period. She recently sent me an offer for her other jacket listed. Listed on Mar 1, 2023 If not, you can open a counter case. I purchased not on poshmark but bonanza . In most instances, you should provide a response to an open case. But if the seller would have accepted my bid, PP would have paid her. 2. If the seller remains unresponsive and the order is not shipped within 7 days, buyers will be able to cancel the order on their end on . Otherwise, all sales are final. After all, there is a real human being behind the scenes at Poshmark and your fate rests in their hands. Cookie Notice Sometimes sellers (including me) make mistakes. Press question mark to learn the rest of the keyboard shortcuts. After all, they can see all of your responses. She claims shes sorry and got them mixed up, and Posh tells me to use the shipping label they emailed to me to send the dress back to the correct buyer and that she will do the same with my jeans that she received. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window). Full refund. Measurements were included in the listing OR the buyer did not request additional information or measurements about the item. A large following on Poshmark does NOT translate to more sales. We will continue to improve our search to provide a better experience for shoppers and help sellers get more exposure via sharing and relevance. Some readers provided tips for handling open cases as well: C said: I had an open case with a Gucci watch not working when it arrived to my buyer but I made contact daily to apologize and offer my assistance. Other | Wrong Items Sent | Poshmark Arah Cafe,P.O. No not at all, the candle is sitting on my dining room table Lol. It's likely something of little or no value like a pair of socks or filler paper. I get the feeling that the person who received them decided to keep them. You can always re-list the item on Poshmark! Likewise, if an order has still not shipped after 7 days from the time it was purchased, the buyer has the option to cancel the order on the 8th day. Poshmark's Easy-to-Use Return Policy - OneShop After two days at a jewelry store, it was fixed. Yes, a Poshmark seller can cancel an order at any time between when the item was purchased and before shipping it. r/poshmark Join 6 days ago I received my 1099k. Once it arrives, a false claim will be raised to get the item sent back to its seller. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. Thats righteven the most seasoned successful sellers are not immune from it. The listing will automatically open and your cursor will be dropped into a comment box. Alternatively, as a buyer, you can comment on the item you purchased and ask the seller when the item will ship. Debbie @dalinn1, I have a request: Please include my closet in the selling group, I mean in the group that actually is getting sales. 2 1/2 weeks in, they absolutely plummeted. When someone opens a case against you on Poshmark, you might be shocked and wonder whats your next step. What to Do When A Case is Opened Against You on Poshmark, 26 Places to Get Clothes to Sell on Poshmark, Poshmark Review: What You Need to Know Before Buying & Selling on Poshmark (2023), How I Made $800 in 6 Weeks Selling Online with Vendoo, How to Have an Awesome Thrift Store Date Night, Can You Sell Used Clothes on Etsy? A few weeks later I received my package. Accepting a return can build trust with your customers and increases the likelihood that theyd be willing to purchase from you again in the future. At this point I dont care if I get them or not, Id just like a refund. New comments cannot be posted and votes cannot be cast. #2. Posh said just keep the blouse and refunded me. . Answer (1 of 2): While a seller themselves can't recharge you, as they have no power to do so, Poshmark can, you are also under a contractual obligation to pay for the item and cannot cancel unless it's within a certain time period (3hrs- unless you accepted or made an offer to a seller, in which. ***If you dont have a Poshmark account, you can receive a free $10 bonus when you sign up with my code SFGIRL2015. 2. This works well for sellers who: feel uncomfortable knowing buyers can see their responses in the cases message thread, feel uber confident the return request will get denied as the buyer is clearly citing a reason thats not accepted under Poshmarks policy. Dont beat yourself up if you accidentally missed a small stain or hole. thanks. Bottom linebe professional. Why is this happening? Click to follow this blog and receive notifications of new posts by email. The seller of that item ships the order out. Once payment has been released, all sales are final and no refunds will be provided. You may have pictures of the item not shown in the original listing. Before you respond, evaluate the reason for the buyers return request. Here are some examples: A buyer opened a case stating that the hem of a dress was cut (raw) rather than finished. No. Genuine products are being sold through the website, and sellers can be paid through direct deposit, but there can also be some risk involved. Here you'll find everything from Posh Tips to exciting new app updates. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I communicated that I wanted my item back and take the accidental refund back. I found another of the same bag.just left the seller a message asking if it was still available. She replied to my questions after I purchased and was very nice. The Poshmark Offer Etiquette - A Step-by-Step Guide - OneShop When a case is opened, the buyer is asked to upload photos and offer details of the item. Hello Poshmarkers! Poshmark provides a flat rate fee of $7.67 (paid for by the buyer) for expedited shipping for all orders. So whether this is your first case or your fifth, Ill tell you everything you need to know about Poshmark cases and what to do if one is opened against you. Case Opened Against You on Poshmark? Here's What To Do Add your comments as though you are speaking to the Poshmark employee. How to Avoid Cases Open Against You & Returns on Poshmark Are cases annoying? Multiple items from one seller can be added to the order for the same fee as long as the total weight of the order does not exceed 5 lbs (see Bundles). Pin it on Pinterest to save for later! Returns are a part of selling. Select your profile picture at the top-right of the page. You have 3 days after delivery to inform us if the item has been misrepresented by reporting the problem in the Poshmark app or website with supporting photos. On the listing page, select Share. I was not sent a return label. ), 7 Tricks That Will Instantly Improve Your Poshmark Photos, 9 Essential Tools Every Poshmark Reseller Should Have, Quickly Grow Your Poshmark Sales With This Time-Saving Tool. Each order is shipped using 1-3 day USPS Priority Mail. Thanks for reading In fact, having a case opened is unavoidable when youre a high-volume seller. I put one comment on the listing asking if they intend to ship around day 5-6 and if no response, I just cancel as soon as Posh lets me. That being said, a buyer cannot request a return or cancel their order if the item has already started tracking via USPS since shipping delays are out of a sellers control. Accidentally sent the wrong item what happens?!