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Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. His parents had purchased jewelry at Kay's for many years. From long wait times on calls and emails that go unanswered to unhelpful staff when it comes to finding jewelry or answering questions about items - Kay . Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. I am beyond frustrated with the service department at Kay Jewelers. Order--number [protected]. Click here to get notifications about new complaints of Kay Jewelers. I would like to receive my e card immediately. We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. If requested, can I have my merchandise gift wrapped at the store? The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Privacy Policy. KAY Jewelers offers engraving on select merchandise. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. In case you didn't realize there was an alternative, the best phone number for Kay Jewelers customer support is 800-527-8029. How do you tell someone this? You will need to provide your account information and payment method when you call. Bought wife earrings for Christmas, purchased on 12/24, cost of $642. Enjoy reading our tips and recommendations. Text (855) 221 - 6255. I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. You should not buy your engagement ring from this jeweler. You will be notified via email that we have received your returned order and that your method of payment has been credited. I was told it could be exchanged by 2 different managers. Often, support service operators "redirect" customers to the site with a request to first . How long will it take for my order to arrive? Frequently Asked Questions - Kay My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. Do all rings come in the same size or are there different sizes available? The trade-in value is the original purchase price, excluding charges such as tax and shipping. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Do not buy from them. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). .owl-carousel .owl-controls .owl-pagination .owl-page span { Color gemstone jewelry is not eligible for trade-in. - did not follow up. I am told to wait 10 to 14 days to see if they can find it? Presently, Kay jewelers is in breach of two contracts that I have with them. KAY Jewelers Customer Service Phone Numbers, Emails And Other Contact Information KAY Jewelers Customer Service phone number (855) 703-4522, email, live chat, help center and other contact information are listed at HotDeals.com. Really?!? If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. We let her know we did not want to buy anything at the moment. 2023 Genesis FS Card Services, Inc. (NMLS #1549514) 14600 Greenbrier Parkway, Beaverton, OR 97006 they also have a team of knowledgeable customer service representatives available to answer any questions you may have. Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. purchases from Amazon.com. Positive and energetic Store Manager with drive to meet and exceed goals set by company. Corporate Phone Number: 1-800-877-8169. If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. So don't forget to put the discount to use. But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. Chat support people have zero idea what they are doing. What is the difference between white gold and platinum? The eligible items for the discount range a lot. For further information about diamonds please refer to the 4Cs Diamond Guide section on our website. That was not going to fly. We're Available. Suggest avoid at all cost. On May 27, 2022 Picked up ring from Kay. KAY Jewelers Customer Service Phone Number (855) 703-4522 & Emails Customer Service Number: 1-800-527-8029. } Fax: 503-268-4711 Correspondence address: Genesis FS Card Services PO Box 4477 . Customer Support Phone Number: 1-800-527-8029. Kay Jewelers - Just ok | Glassdoor We're Available. You may trade in your diamond for another diamond at least double the trade-in value. I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles, and the stone choices available in sterling silver settings for those who prefer this metal. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers. Date of experience: December 21, 2022. They are the WORST company to deal with for a refund. This is the 2nd employee they have let go that was a wonderful representative. Program Overview | Kay Jewelers Gold Exchange In the pictures attached you can see screen shots of the sale price on 11/24/2022 and the last one shows my emailed receipt of the purchase price. I am currently a very dissatisfied customer. Pinterest (Visited 147 times, 1 visits today) You may also like. I returned the earrings to the store on 2/26. Kay JewelersPO Box 740425Cincinnati, OH 45274-0425 I mostly enjoyed the shopping experience from here. He decided he was gonna get it appraised and wanted to wear it because it was so special. I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. No, there are no shipping charges applied to orders shipped to a store. Global Technical Recruiter. Doesnt seem like much but its a $600.00 difference. This means that we may receive a commission A link has directed you to this review. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, Our Company That man was at that store every time I came in. Monday to Friday: 7 AM 1 AM ET. . Kay Jewelers Phone, Email, Address, Customer Service Contacts I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. I call to have it fixed and was told no. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. Top of the Page, Do all rings come in the same size or are there different sizes available? Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. I paid to have it fixed once and waited, so i think thats fair. Ring sizing service will take up to three additional business days. What is your policy regarding the gold supply chain? Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting. Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Both gifts from my husband were purchased at this store and I had the receipt. Customer Service - Kay There was no one in the store but workers standing around . MORE+, Buy now! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. 30 days? Associate then call the manager and was able to find when I was about to leave the store. In total, there are 3 ways to get in touch with them. This review was chosen algorithmically as the most valued customer feedback. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. I went to pick up and the associate could not find my ring- what a mess? ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. Learn more I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! Saturday: 10 AM 10 PM ET. Kay Jewelers Review | Excellent Quality and Stunning Beauty. Google+. Also apply for our NEW Concierge position for the holiday season. Not very customer friendly, Desired outcome: The diamond came out four days later! KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. It was a great relief to have it arrive so soon. Salary wasn't the greatest. Do not buy from them. A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. Boy did he make it up to me with a beautiful 3 ctw diamond wedding set!!!! Ring sizing service will take up to three additional business days. The ring came in perfect condition, no scratches or anything. Twitter. We were not given any insurance claim information. Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. Our Credit Customer Service Department's hours are: Monday-Friday 8:30 AM - 12:00 PM Eastern Time . Also bought Avery the bear for st Jude hospital great cause. It can help you save $200 OFF on your orders. It is beyond comprehension that any business manages to stay afloat when treating customers as we were treated. Their telephone number is (845) 564-2205. (Engraving is not available on Kay.com.). MORE+, Save up to 10% OFF on KAY Jewelers items. Kay Jewelers is now hiring SEASONAL, PART-TIME, and FULL-TIME team members! I want the additional 5% off. This situation became the most unprofessional experience of our lives! Top of the Page, Why do you measure jewelry in millimeters? The Customer Service At Kay Jewelers; The Final Word; The History of Kay Jewelers. You are going to save $50 OFF with it. I suggest you find a better place to buy your Jewelry if you want good service. We appreciate that you've chosen Kay Jewelers. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. (Trade-ins are not accepted at kay.com. Top of the Page, Do you have a trade-in policy? It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products. This will surely increase the credibility of your complaint. This complaint was posted by a verified customer. <br><br>Having traveled to 74 countries and lived in 5 countries, she has developed a heightened cultural understanding and exposure which is relevant to multiple . (Exchanges cannot be made at kay.com). This company is a SCAM with jewelry. Clarendon House 2 Church Street. transition: all 0.5s ease; This review was chosen algorithmically as the most valued customer feedback. I came by with my boyfriend to just look around. Hamilton, HM 11 Bermuda. From warranties to orders, Customer Support can answer all your questions. Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! Read More. Need Assistance? Contact our Customer Care Team Today. I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. Top of the Page, Do you offer engraving? Please read reviews from customers as myself or I promise you that you will regret going to Kays. You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. Cancelled order and full refund because it was within a half hour of purchase. Fix for a reasonable amount. No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. Thanks again Ashley! We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. All other gemstones are referred to as semi-precious. Purchased a Diamond ring 6 months ago & the center Diamond fell out. Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section. They use them, abuse them and then let them go!!!! Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. This company is HIGHLY UNPROFESSIONAL. Let us know in the comment section below! Top of the Page, What is a special ordered item? I called the store and asked for a district manager and they gave me a wrong number. I called them and they told me that they had found and it would take another week to be ready for pick up. If you enjoyed your shopping experience here, you can take a look at their membership program. Log in - Kay Jewelers You just need to follow some tips to get $25 off select merchandise. Budapest. Unsubscribe easily. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. "Kay jewelers online service is hot garbage, worst trash ever. Its location on this page may change next time you visit. Certain metals such as tungsten and titanium cannot be sized. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. Signet Jewelers Ltd. - Kay Jewelers. ConsumerAffairs is not a government agency. Do you offer any warranties on your merchandise? Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center. Always a pleasure to go in. Also to let employees know they should not ask personal questions like their social. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Original review: Feb. 26, 2023. Kay Outlet | Kay Jewelers Outlet - Discount Jewelry Platinum is pure metal that is naturally white and much more The diamond in my ring fell out on May 7. That's a $1360 difference. Guess what - NO REFUND! On Jun 1, 2022 I called and Waited 20 minutes on hold and the Call cut off. They refuse to remove the interest. Read full review of Kay Jewelers and 2 comments. How To Contact Kay Jewelers Corporate Office Headquarters HQ. I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. Claim it and get a lot of features. I hardly wear the ring, and Ive spent close to 14,000$ on it. Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. enhance your experience. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. Compare Payment OptionsGift Cards. Whenever I purchase jewelry I always go to Kay Jewelers. Learn More. (18 weeks ago as of 10/14) She said she will call back after she calls the store. I contacted a representative, Katley M, and stated I wanted to cancel. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. Exchanges can be made at any Kay Jewelers location. If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! I learned a lot about the business and jewelry. Kay Jewelers Credit Card Login, Number & Bill Payment [2023] I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. Top of the Page, What is your policy regarding the gold supply chain? I would also like the diamond replaced based on the diamond guarantee that you offer. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. It was three rings together. Second pair one earring was broken. How will I know when my order is ready for pick up at my KAY Outlet store? E-mail us at Kay credit customer service or call 1-800-877-3616. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Please DO NOT SHOP AT KAY'S. I will have to take legal action to resolve my claim. She returned my call within an hour. Please do NOT purchase a wedding ring or any JEWELRY from this company. I email Kays and surprise surprise their "vendor" never even issued my return. 8:30am - 10:00pm; We let the people know we were just taking a look around, we were not looking for anything specific. The price I paid in 2003. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. Learn more Voyez comment nous le faisons et nous pouvons galement vous aider. So don't forget to put the discount to use. Great Staff and very pleasent and helpful. First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . Well, every Kay policy should be the same. What are you looking for? Kay Jewelers PO Box 740425 Cincinnati, OH 45274-0425 Top of the Page. I have spent a ton of money at Kay's because of Chris. Kay Jewelers Reviews | 34 Reviews of Kay.com | ResellerRatings That didnt help me at all. they accept all major credit cards, PayPal, and Apple Pay. Monday to Friday: 7 AM 1 AM ET. Alternatively, you can make a payment over the phone at (855) 506-2499 or via mail.. How to Pay Your Kay Credit Card. Sales Associate / Jewelry Consultant - Kay - Town Center at Cobb The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. Don't worry, the conditions for using this coupon are very broad. #freethebear" Egyszer jelentkezs: Expressing love should never be stressful. Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. -webkit-transition: all 0.5s ease; I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. I absolutely will never shop with Kay's again!!! It looks like your microphone is disabled. You must bring a valid photo ID (such as a driver's license). color: #515666; Not an email. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. We will repair or replace your mounting without charge if any defects are found during this period. No, there are no shipping charges applied to orders shipped to a store. Beyond that, he took no responsibility for the monetary loss. 50% Off Kay Jewelers Coupon, Promo Codes - Feb. 2023 - Giving Assistant <3 my kay.com :), Great service and products. } I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I called her desperate to find a band for my wife that was getting discontinued. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. You can find contact details for Kay Jewelers above. I then went to put it on and the chain snapped immediately. VC01 (fr) Cancelled order and full refund because it was within a half hour of purchase. It should NOT be this hard to get my money back. I had read all the reviews after purchasing, and got really worried. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. Credit & Financing. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. I have the jewelry/gold repair guarantee that was paid for when I purchased my ring. Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! Well start sending you the news you need delivered straight to you. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. I got an email on December 29th saying I would get my refund in 7 days. (Cleaning and inspections are not available at kay.com.). 375 Ghent Road, Akron, Ohio 44333, United States. The other kind lady apologized for her manager and tried to help me but I will no longer be dealing with anyone from that store . Kay Jewelers provides services in the field of Clothing Accessories - Other. Affiliate disclosure: Hotdeals.com uses affiliate programs for color: #515666; Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Most orders will arrive within 3-5 business days. Top of the Page, When will my credit card be charged for my in-store pick up? Sign in to add more and ensure your Favorites will be available on all your devices. Yes, they offer complimentary gift wrapping on all orders. Both gifts from my husband were purchased at this store and I had the receipt. I worked for 3 years in college. I have also spoken to customer service at corporate. By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. Our content is intended to be used for general information purposes only. The Extended Service . Kay Jewelers Corporate Office USA. @media (max-width:767px) { Excellent service. cart reminders from KAY at the cell number used . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Join Our Email List and Receive a Special Offer! .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Ausgabe: Ketterling, Corinna, Schwarz, Alicia: 9798377463382: Books - Amazon.ca I was told they couldn't resize them, which seemed odd for a 'jewelers'. Order number: [protected] Be the first one to find this review helpful. To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. KAY Jewelers Credit Card - Home - C.comenity.net .main-header .primary-navigation ul li.nav-link.active { BSI will NEVER shop at Kays ever again and will post as many complaints as possible because this is a complete sham that could have been taken care of with a rew key strokes by the customer service rep. Desired outcome: We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers, Connect with Kay Jewelers via Facebook at, Like, share & subscribe to Kay Jewelers on YouTube at, See Kay Jewelers's portfolio on LinkedIn at. I was told it could take up to 72 hours to hear back from a supervisor. Kay Jewelers Customer Service; Kay Jewelers Customer Service Phone Number Phone Number: 1 (800) 527-8029. Kay Jewelers Review | Superior Quality and Stunning Beauty Chatting with Kay Jewelers Customer Service. The opportunity to save $25 OFF is not common. Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. Amazon.com: Under Budapest: 9780864926814: Kay, Ailsa: Books Average Customer Rating. The earrings physically broke on second wear, in February. Granted, it was pre owned, but still. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast.