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Just give the combo lock and your mobile ticket to one of us and we'll scan you out and hand you a $10 bill. Please consult the seller fee information found within our Service. We notice that your web browser is out-of-date. This tracks your activity using third party cookies. How do I file a claim and get a refund if I have ticket insurance? It's available for 2 of the 3 formulas of AXA single trip insurance, but also for multi-trip insurance and student insurance. Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. Ticket Insurance. The original advice from the armed forces giving advice to travel at short notice for military service. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. Request ID: 7a29b98f6d472a62. But with Event Ticket Protector, they won't need to worry. Occasionally making progress only to be timed out. Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. All attendees must conduct themselves properly at an event. Please contact the venue directly for a refund. And if one of your party tests positive for coronavirus, meaning you no longer want to attend, only TicketPlan, Vista Insurance (used by Skiddle) and XCover (used by AXS) would allow you to claim for a refund. SEARCH/NO EXPECTATION OF PRIVACY. Took about 5-6 weeks and lots of following up but did get all my money back. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. (United Kingdom) If you bought tickets online or over the phone, you won't need to do a thing. I don't see why I should have to do the legwork on this one. We have made changes to our Privacy Policy. If the event is rescheduled, we'll advise what options are available to you. In these cases, customer service will attempt to contact you, using the information we have on file. COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. Four in 10 (41%) consumers believe they will be covered if a national lockdown means the event cannot go ahead as planned, while a third (35%) assume they will be covered if the event cannot go ahead due to it taking place in a local lockdown area. Find a will ticket on Gumtree, the #1 site for . Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. If they allow it, you'll get a refund. This has enabled close to 1,000 customers to obtain full refunds since the start of the pandemic. Problem is I cant attend the event anymore :( so I cant get a refund. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. Click here. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. Holder must possess a ticket to enter the property or venue listed on the ticket. Such fees and charges may vary. Unfortunately, we will not be able to issue a refund on your ticket insurance. We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. Before checking out, the website advertises to users that they will refund you if you cancel for any reason but this is a complete bull crap! She also helped out with another refund I needed and was so quick. Check your insurance if you have it - you might be able to make a claim if you've tested positive for coronavirus or need to self-isolate. cristina ferrare illness; esicoo smart plug troubleshooting; sun country boarding zones; zatarain's dirty rice without meat; getting punched in the stomach effects Hello Reddit users, fairly new to this app and still trying to get used to it but I thought Id come on here for some advice. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. 4 days ago. Contact your ticket seller - primary ticket sellers should offer you a refund if an event is cancelled or postponed due to coronavirus. Mastercard, date running time selected at the russian of purchase. The site owner may have set restrictions that prevent you from accessing the site. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. We asked 2,000 UK consumers what they thought ticket insurance policies would cover them for if there are Covid-related cancellations. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. Fast & Free job site: Nachwuchsfhrungskrfte Vertrieb fr die DEVK Regionaldirektion Region Birke job Saarbrcken, Saarland Germany, Insurance jobs Saarbrcken, Saarland, Germany. Axs Ticket Refund Insurance. We all hate lines. Ive also heard similar stories from all of my concert going friends. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. A quarter (27%) also think they will be covered if they are told to self-isolate by the NHS Test and Trace app. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. Klicka hr fr att kontakta oss. We act on your behalf, as seller, when listing or reselling tickets. PROPER CONDUCT. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. So please be as cautious as possible when going through AXS. A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. How to get your money back from a ticket seller, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. Reporting Fraud. Do you have the required supporting evidence as described above? Apply for a refund. Click on the relevent section for more information. Here, we set the record straight on what different ticket insurance and guarantee policies cover, and explain how to get a refund if you can't attend an event due to coronavirus. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. These documents are require to process your application and you are unable to submit your application without these documents. follow our steps to get a refund from a ticket seller. ADDITIONAL TERMS. It's all a fan needs, all in one app. Can I get a refund for a cancelled or postponed event? Upon your payment in full, you shall be entitled to the tickets you have purchased. We make no representations or warranties about the quality of your watching experience or your display. Events may be postponed or canceled for a variety of reasons. Why you might ask? 5 minutes isn't long enough! You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. Booking Protect also covers you if you test positive when taking a pre-event rapid test as well as PCR testing. Please note that further documentation may be required following our review. No refunds are offered for online (virtual) events unless the event is canceled. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. I bought 2 tickets as well and I clicked the refund button because it was the last day to request a refund. Reply from AXS UK. You have chosen AXS Mobile ID as your method of delivery for your tickets. found at the bottom of this page. Your refund will be processed automatically by your point of purchase within 30 days of cancellation, or within such other timescales as are notified by your point of purchase. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. If the event is cancelled, we'll issue you a refund automatically to the original payment card. The ticket is valid only for the event, date, time, and seat location issued. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. All photography, filming and other recordings of the event are PROHIBITED. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. If a ticket was purchased through Skiddle before this date, ticket holders will be covered for imposed Covid-19 quarantine, including for events that have been rearranged. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. Click Close and Add Documents to go back and add them now. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. You are viewing the PayPal Community Archives. AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. Create an account to follow your favorite communities and start taking part in conversations. Let us know what you were doing when this page came up, plus your IP and request ID Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. But some ticket holders will be disappointed to find their insurance doesn't cover them for what they assume it will. If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to "submit a refund request" which will display for qualifying events / transactions listed in your AXS Account. Before checking out, the website advertises to users that they will "refund you if you cancel for any reason" but this is a complete bull crap! They lure you into buying the insurance but little did I know that a refund will be issued . Cookie Notice We need you to provide specific evidence of illness or injury for the ticket holder affected. By clicking Next, you agree to the AXS.com Terms and Conditions. Did the same happen to you? ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. You must supply the required Payment Method and/or other personal information in order to complete your purchase. We will notify you by email if this box office collection is required. Congratulations to those who were selected to purchase tickets to Zach Bryan's Burn, Burn, Burn tour! The refund will be issued to the Payment Method on file. Yes - If customer is prevented from attending because of a government mandate, this is covered. You will be entitled to a refund unless otherwise notified directly by your point of purchase. They will pursue AXS who in turn, will keep your money. x, Hello! All applicable fees and charges will be disclosed prior to completion of your purchase. Why did the injury/illness prevent this person from attending the Event/Part(s) of the Package? Additionally, for events where the refunds are not offered, you may consider other options made available like selling or transferring your tickets before the event takes place. Besk vr hjlpsida fr mer hjlp och support. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. In submitting this form, I declare that the information I am providing is true to the best of my knowledge and that I have attached all required documents for my application to be assessed. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) . Press question mark to learn the rest of the keyboard shortcuts. and our Common problems addressed by the customer care unit that answers calls to 888-929-7849 include Refund a Charge, Inquire About an Event, Account Access, Make a Purchase, Find My . Any ticket issued via the Service is a revocable license. Plans can . Aside from TicketPlan and XCover, all other insurance and guarantee providers we looked at do not cover you if you're told to self-isolate by the NHS Test and Trace app. I can't go to a concert anymore, any tips to ensure i get my money back? If you have not received your tickets 3 days before your . The partial refund was completed early August 2020. In response to the criticism, Ticketmaster's parent company, Live Nation, announced an initiative Friday that will give ticketholders 30 days to request a refund once their postponed show sets a. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. To read the updated Privacy Policy, please. Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. E-mail address is required to create an account. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. in the event description page, in pop-up boxes, or in an email). It's also not worth paying extra for ticket insurance assuming it will cover you if an event is cancelled or postponed due to lockdown rules - primary ticket sellers are required by STAR (The Society of Ticket Agents and Retailers) to offer you a refund in these situations. What is delivery delay/ticket printing suppression? Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. Occasionally, we may require that the physical ticket is sent to us. This content may be old or outdated. Well need evidence from the relevant transport authority. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. Terms, conditions, and exclusions apply. For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. ), "Thank you for contacting AXS.Unfortunately, we will not be able to issue a refund on your ticket insurance.The insurance company, XCover, are completely separate to AXS, so it's them you'll need to contact with any queries about your policy.". Verification of information may be required prior to the acknowledgment or completion of any purchase. Have you tried to make a refund by clicking on the refund option? If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven't filed a claim and your event has not begun. However, it is not clear if this would cover government advice. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. Leave the Archive. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. AXS Help Center Buying Tickets Ticket Insurance Ticket Insurance What is ticket insurance? I realised I was too late for the standard entry tickets, as they had all sold out. If you paid by credit card it may be possible in certain circumstances to. Have now given up. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. But beyond this scenario, it's important to check each policy's terms and conditions to see if it's worth paying extra - and don't take the ticket seller's wording at the checkout or on promotional banners at face value. Only items purchased on the AXS official website can be returned for refund or exchange. AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. Tickets were bought in December 2019 - so I am outside the 120 claims deadline. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Ticketplan's terms can be found on the Ticketplan website. Please read this Agreement carefully, because it is a contract that affects your legal rights. Can I get my money back for cancelled or postponed events? DE For people finding this on google right now: eventticketprotection.com/allianzticket/home?action=manage, Insurance was $8 per ticket. TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. Refunds for rescheduled events are up to the artist, team, venue, or promoter. a doctor's note for the illness causing your symptoms. To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). Please make sure to review the terms and conditions that you will find on these third-party sites. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. How do I get my . AXA trip cancellation insurance is a non-expensive option to add to the cost of your trip. Most policies (bar Eventim's) will allow you to claim for a refund if you get coronavirus and can provide a positive test result as evidence. During the event, strobe or theatrical lighting may be used. OH MY FUCKING GOD! Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event.