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As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. You will be notified during the hiring process which checks are required by the position. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. Are you interested in helping us shape the future of work and life for organizations, people and their families? The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Our commitment to Diversity and Inclusion. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Learn more at . * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) Must be able to work a flexible schedule based upon high call volume needs. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Interested in Workday positions? * PEOPLE MATTER is one of our company s core values. Because transformation takes a workforce. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. Type: Full Time At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. Read more Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - You can deactivate or delete job alerts by clicking the button below. The estimated base pay is $36,558 per year. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. Must be able to work a flexible schedule based upon high call volume needs. Ten paid holidays per calendar year (8 fixed and 2 floating). At Alight, we are reimagining how people and organizations thrive. Our story. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Join our team. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. * Demonstrate a positive attitude, self-awareness and embrace feedback See office directory Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. at Alight Solutions. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. Benefits start on your first day of employment, Programs & activities that give back to our. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. Because transformation takes a workforce. Alight Easy 1-Click Apply. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. We learn from one another, champion progress and challenge the status quo. This job listing has expired and the position may no longer be open for hire. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Alight is committed to the continued development of our colleagues. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. Our story starts with a simple universal truth: Every business is a people business. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. Work-Life Balance Get hired today! Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. Take the first step today by joining our talent community. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. Get a free, personalized salary estimate based on today's job market. Reporting Relationships At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Alight Solutions offers a promising . The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. 2023 We recognize the importance of a work life balance. * Strong attention to detail with critical thinking skills All Rights Reserved. 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Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Explore open roles at Alight. * Call Center and Hospitality experience preferred. See our awards. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Accurately documenting all conversations and actions taken on each interaction. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. * A demonstrated successful work history in customer service, insurance, or related field. At Alight, we believe a company's success starts with its people. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Disabled Person, Inc. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. Travel Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.