Back to Flight interruptions and passenger rights, Flight interruptions and passenger rights, expenses for lost, delayed or damaged baggage, You were on a WestJet operated flight flying from, to or within Canada, You were informed 14 days or less before the departure time shown on your original ticket that (i) your flight was cancelled or (ii) the arrival at your destination would be delayed, The arrival delay at your final destination is three hours or more from your scheduled time of arrival, Your flight was delayed or cancelled for reasons within WestJets control, Youve received a refund for a delayed or cancelled flight and may be eligible to receive compensation. inoperative baggage systems or gates). Via email, as long as you have provided WestJet with your WestJet Rewards ID or email address. Finally, a message may be sent to your email address to confirm this cancellation. Prices displayed above are subject to change and are not guaranteed until payment is made and accepted. It only takes minutes to finish it! Please see our supported browsers. Contact us today for more information on how we can assist. Please be aware that the reasons provided for a flight disruption may change as the situation evolves, new issues arise, or new information is received. Once you pay a service fee, the staff will proceed with the WestJet flight cancellation process. For example, a bird strike may have occurred, a guest may have a medical issue or weather events like snowstorms or hurricanes may interfere with the safe operation of your flight. There is also no fee to be subtracted. We're here to help. WebWith any Westjet flight cancellation, you'll be offered an alternative flight to your destination, or a full refund if that's what you'd prefer. You will have to provide your Last Name and Reservation Code. These are mentioned below for a better understanding of the flyer: Exclusion of Beaches, Grand Pineapple, and Sandals Resorts: For all Grand Pineapple, Beaches, and Sandals Resorts: Caution: The packages worth may be returned in the WestJet dollar. WestJet A traveller was not happy with WestJet after the airline offered them a bus ticket upon their flight from Calgary to Regina being cancelled. Caution: On the main site, a flyer can check the time of booking. A flight compensation and a refund are two different things. In case of a cancellation, an airline will try to re-book you on the similar flight, but if that becomes impossible, a cancellation refund will be a full cash refund. If your flight departs within 24 hours you can contact your third party agent or contact WestJet directly. WebIf you are denied boarding, your flight is delayed or cancelled for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and Prices displayed above are subject to change and are not guaranteed until payment is made and accepted. But if you decide to voluntarily cancel your scheduled flight, you are not entitled to a refund. If theres a difference in fares, you wont be charged. You will be directed to another page. WestJet admits it was wrong to refuse customer refunds for The credit card conversion rates used will also be accounted for. *Please note, if you are submitting this request, all persons on the same itinerary will be cancelled. When a delay is caused by a security breach or investigation (e.g. WestJet to provide refunds, not just credits, for flights cancelled due to pandemic Bell responded that WestJet had determined the four customers did indeed After this one-time change is made, Basic fare bookings may be ineligible for further change or cancellations as per, Offer is subject to change without notice, The Travel Protection Plan fee is non-refundable, The Travel Protection Plan fee is not required for infants under 2. While traveling with it, it is even more important to comply with its other policies like the WestJet baggage policy. Depending on the length of your flight, be prepared to receive up to 250 per person for flights under 1,500 km; 400 per person for EU flights over 1,500 km and between 1,500-3,500 km internationally; or 600 (520) when you take a long haul international trip exceeding 3,500 km in distance. Flight delay and cancellation claims | WestJet official site WestJet. WestJet The browser you are using is not supported. A passenger can cancel her or his reservation by using the internet-based method. Carriers are required to inform you of the reason for a flight disruption. WestJet passenger given bus ticket after flight cancellation | Canada It may also not charge you any extra expenses in the instance of a higher service class. When a delay is caused by wait times with customs and immigration. We'll redirect you to the home page of the country/region site you choose. At the last minute, baggage issues may arise. {external-icon} Indicates external site which may or may not meet accessibility guidelines and/or be translated. The following are some of the other possible causes for the action: Caution: When this cancellation policy is not followed, the airline based in Calgary may reserve the right to offer a substitute or revoke your flight. If you're experiencing flight delay or cancellation, AirAdvisor is here with a team of travel and legal specialists to help you obtain the compensation that's rightfully yours! The ticket process, refund, and cancellation policy and the baggage policy all are very convenient for the passengers which makes it very appropriate for them to choose the Airline and travel around the globe. Depending on the circumstances, it may not be possible for WestJet to allow you to disembark from the aircraft during a Tarmac Delay, for various reasons, including but not limited to concerns related to safety, security, or due to directions by Air Traffic Control or Customs Control. WestJet sparks customer fury after refusing refunds for cancelled When the flight is revoked longer than twenty-four hours after purchasing Superior, Exclusive, Business, as well as the Economy tickets, the amount can not be returned in the actual manner of the payment. Hotel costs: in situations where WestJet was unable to secure a hotel room, or you did not accept the hotel re-accommodation option WestJet has offered (and you book your own hotel), WestJet will reimburse you up to $150.00 CAD ($200.00 CAD for non-Canadian destinations) per night/per reservation. Next, the agent may ask you for the fees if required. WestJet You can use the AirAdvisor flight delay compensation calculator to check your WestJet flight and your eligibility. Change or cancellation must be requested more than 24 hours from departure, If you cancel your flight, the funds will be returned as a, If you change your flight, the difference in fare applies. Our calculator will inform you if you are eligible for compensation and exactly how much. WestJet Will Issue Refunds on Cancelled Flights Delays, cancellations and compensation. When you receive a lower class as compared to your actual flight, you will be given a refund of the remaining portion. However, the amount of compensation may depend on the period of delay and flight distance. At times, the reservation is canceled by the airline though. Reimbursement and Compensation: Westjet | AirHelp So we had to stay in our seats for 4+ hours until the flight departed. WestJet doesnt want you to know your passengers rights, but our team put together all information you need to know to get paid from WestJet. a restricted item made it past the security checkpoint). Now, make a selection and press on the flight that you wish to reverse. Payment for approved claims will be sent to the email address provided, with options for how you can receive funds electronically. If you are denied boarding, your flight is delayed or cancelled for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under theAir Passenger Protection Regulations. A passenger said WestJet offered him an eight-hour bus trip after a connecting flight was canceled. Although not under WestJet control but necessary for safety: For the safety of the visitors, the operator provides the closest applicable flight. After a 3 hour tarmac delay at an airport in Canada, the plane will return to the gate so you can disembark if safe to do so. For plane tickets that have been revoked, there may not be a fee. By giving the information, you will have to pay when required. In certain instances, passengers may experience issues with the canceled flight. flight Hence, it is possible that you wont be able to fly. Additionally, that airline has to depart from the airport where you are present for your actual location. WestJet Airlines is cancelling about 68 flights a day as it faces a shortage of crews amid the global outbreak of the Omicron variant of COVID-19. When weather in the flight's destination causes the flight to be delayed and/or cancelled. Otherwise, this can be done prior to the first guest check on soil booking. When the airport experiences an issue that either limits operations or makes it unsafe to operate (e.g. All airlines will generally try to book you on the next available flight at no additional charge, in the case of cancelled flights. These features are available to a visitor at any time. Generally, your claim would succeed, providing there were no extraordinary circumstances beyond airline control. The air carrier situated in Calgary has specified three methods for revoking a booking. If the new fare is less, the refund guidelines forfare typesapply. Otherwise, from the initial stay check-in on territory arrangements, this should be done. What are your rights? You may get similar travel plans as much as feasible. Some or all of these benefits may not be provided if providing them would further delay your travel. How long does it take to get WestJet flight delay compensation? WebCan I get a refund and compensation if my Westjet flight was canceled due to coronavirus? Applicable to new vacation packages and land-only bookings made after September 12, 2021, for travel after September 13, 2021, to destinations in Canada and the United States. WestJets Sorensen took over for WestJets Q&A. This feature is available on the majority of non-refundable as well as refundable tickets. Airfleetrating Cancellations Policy WestJet Cancellation Policy. The visitors can seek their flight cancellations through the main website of the airline. We don't issue the air tickets by ourselves rather we simply help the clients with booking flight tickets for different air carriers. According to the WestJet cancellation policy, a flyer can revoke his/her booking online. What Are My Passenger Rights in Case my WestJet Flight Was Cancelled or Delayed? In the end, wait for the procedure to complete. One of our Guest Support specialists will review the request and process it, if approved. WestJet Up to four (4) schedule change emails will be sent within 72 hours of when the change has been made. Information on our change and cancel fees are also available to assist you in selecting which fare meets your needs. ( Airfleetrating.com ) will not be held responsible for any potential damage caused by airlines or its associates. bird or lightning strike). Once a call has been picked up, you can share your query regarding the WestJet cancellations. WestJet's website states those who cancelled their own flights or purchased basic fares will not be refunded. It can be refunded to the actual mode of payment. If you choose to go to an airport that isnt geographically close, youll pay the fare difference. A tourist would have to go to the reservation booth to cancel his or her plane ticket. The WestJet cancel policy for COVID-19 is formed to help travelers with healthcare problems after they book and to prevent such situations. From unexpected maintenance to winter storms, flights are delayed or cancelled for many reasons. When flying with an operating carrier other than WestJet, its a good idea to familiarize yourself with the fees and policies of the airline that is operating your flight, as each airline has its own terms and conditions of carriage. Or else, you can book a new reservation. If youre travelling on a flight operated by one of our partner airlines, or you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES, we recommend that you contact them directly as they are in a better position to make the appropriate arrangement for re-accommodation or travel options. Generally, no you can only get a refund for your flight ticket after a cancellation as coronavirus is an extraordinary circumstance and therefore is This is because they will be in a good position to make the necessary arrangements for stays or alternative trip options. Or else, you may be offered a conveyance to a nearby airport and a secured trip by another airline. Your WestJet flight delay of 3 hours or more at the airport of final destination may make you eligible for compensation. When an issue with non-WestJet software (not related to the aircraft) results in the flight being delayed and/or cancelled. However, they may also be assessed in terms of the money of the nation that you are visiting or departing from. Guests who booked a WestJet Vacation package for the impacted travel period could submit a refund form by 11:59PM MT on December 28, 2022 to cancel and request a refund to WestJet Dollars. WestJet will not respond to requests that do not contain the proper documentation. Yes No Get in touch Hence, you can employ the reversal method as per your comfort and avail of facilities to make your experience better. Please note - agents can only help with options provided in the email. Caution: When the trip is canceled, you can seek your money back. By choosing the reservation, confirm the revocation of your scheduled ticket. This will be in accordance with the terms and conditions of the actual ticket. A tourist may have to pay the cancellation cost when she or he reverses the flight. Instead, apply for a refund. It's everyone's dreaded travel scenario: you buy a ticket from WestJet, show up, and discover that your flight is delayed, cancelled, or worse. This pack can also lay out the major requirements that the travelers should meet for their requests to be fulfilled. Westjet Submit a complaintto WestJet and receiveas much as 600per passenger. This will be done after subtracting the fees if any. Up to four (4) schedule change emails will be sent starting 90 days prior to departure, Phone call if there is no guest action resulting from emails, or if the schedule change requires alternate planning directly with the guest (including WestJet Vacations or Group Bookings). These reasons can comprise the death of the flyer, major alterations in the trip, etc. You may be entitled to compensation pursuant to the Air Passengers Protection Regulations, if the conditions of eligibility apply: Situations surrounding flight disruptions can be complex and have multiple causes. But in addition, if your flight was canceled less If WestJet cancelled a flight due to Covid-19, passengers are entitled to a reimbursement as part of flight cancellation rights.