By using our Site, You agree to accept this Agreement. Viagogo either paid a higher price for the replacement tickets or have charged you the full cost of finding the replacement fees without giving you adequate credit for what they received from the buyer. At no time do We provide the Buyer's payment information to the Seller. I entered the incorrect email when registering, how do I change it? 0. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. This complaint was posted by a verified customer. Tag: viagogo charge for cancelling sale - reanything.com To register, You must provide your real name, address, phone number, and email address. Kind regards Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). I need a reply asap thank u. I was charged for tickets that I did not won't when I cancelled them. Hello order was cancelled! online tickets: afrikaans is groot south africa, ticket hasn't been refunded after re-listing, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. ; ; 4.2 Stolen Property. 4.1 Double Posting and Removal of Tickets. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. 2.10 Collecting Payment. and how does an unforeseen circumstance suddenly make you require tickets to a concert? ; . After reading a lot of negative reviews, I had second thoughts. (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience. I can't believe they are allowed to do this and that there is no method of recourse especially when I told them within the hour I didn't want the tickets. As you could not provide the tickets for your sale 9799872, we have had to cancel this. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost . Ticket listings are a representation of actual seat location. In its FAQ for Can I cancel my sale? shawn mendes tickets order no [protected]. 13th June 2017 - email received to say I was being refunded 2.15 Claims under the viagogo Guarantee. This fee will be deducted from your payment. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to contact Contact Us to report the issue. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. Sports. Viagogo were not able to supply them at the last minute and offered a refund. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viagogo. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? I haven't received an email confirming my order. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Yes No Contact Customer Support Regional Settings When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. 3.1 Accurate Descriptions. viagogo charge for cancelling sale. Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. we are looking into it, had to call back again to be told still looking into it ! I want some kind of compensation and the fact you have had my money for months is totally unacceptable. What are the viagogo Terms and Conditions? In its FAQ for Can I cancel my sale? Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. The event was cancelled for 25/6 due to s terror attack at the Manchester arena. Over 900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. 2.8 Payment Authorisation. All sales and bids are final. Try arrived at 12.37 pm through proof of postage. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Not only was my son very disappointed but I have not received the refund and cannot get through to you on any of the phone numbers. During this time, the Site will be temporarily unavailable. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. I want my money back how do I go about this? You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. 2.4 Listing. You may only use the Services if You can legally enter into and form binding contracts. So why is it my responsibility that the buyer must go to the event having bought the tickets? We make no warranty with respect to the software, tickets, events, and services provided on the Site, or that sellers or buyers will perform as promised, and We expressly disclaim all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. Viagogo complaint: 50 euro charge of cancelled ticket sale. I confirmed the sale and wanted to ship the tickets over. Note that Your payment may be withheld if you violate this clause. 3.3 Laws and Regulations. Look forward to your response . Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. We are not involved in the actual transactions between Buyers and Sellers. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. VIAGOGO scams their customers, DO NOT USE IT. 2.11 Ticket Fulfillment. I will never use this service again, and you need to remove the 100% guaranteed tickets as this is not correct. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Why can't I see my order or sale in my account? Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. arizona high school rodeo standings; cryptocurrency tax accountant near me viagogo charge for cancelling sale - oshawanewhome.ca Under no circumstances are We liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on the Site. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Why do my tickets have someone elses name on them? Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. When listing seated tickets, all tickets in the same listing must be consecutive seats. Then I will be on the losing end of having the tickets nullified and not getting any payment whereas the buyer will get a refund. Ring me or give me a real number to call If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. The event itself is within days and yet I still don't have any updates on my ticket. Viagogo has advised customers who cannot attend a rescheduled event to. The Sellers and the Buyers are hereafter jointly referred to as the Members. 2.13 Ticket Information. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. viagogo charge for cancelling sale - emhea.com When We receive an offer by bank transfer, We will check to see if the bank account is valid. In this instance we will hold the sum of AUD133.20 from your future sales payments. 2.18 Merchant Description. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. 2.1 Requirements. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. 4.3 Sellers Shall Not Include Promotional Material with Tickets. 6.3 Allocation of Risk. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. This is so we can promote the sale of tickets and items that You list for sale. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. viagogo charge for cancelling sale viagogo charge for cancelling sale Posted at 07:21h in timber framing courses alberta by pastel silver overtone on brown hair You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable solicitors' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. We reserve the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. As far as viagogo are concerned person A can not cancel listings on person Bs account. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. This is misrepresentation. 21st February 2017 - email to say event had changed starting time Venue : Singapore Indoor Stadium on Saturday 17 June 2017 @ 1700, bought the tickets at $50.55 usd. viagogo charge for cancelling sale - thegamersblog.com Viagogo lead me to believe that this was the official ticket seller for fleet foxes tickets as they came out at 10am yesterday morning. 6.6 No Agency. 7.5 Miscellaneous. HERE IS THE MESSAGE U SENT - AND IT ISN'T RIGHT THE PARTY RECEIVED THE TICKETS AND WENT - I HAVE THE RACKING NUMBER AND PROOF THEY RECEIVED THEM - NOW PAY ME MY $900+ . What is the viagogo complaint handling process? 6.9 Change or Suspension of Site. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. viagogo - Buy & Sell Concert, Sport & Theater Tickets Copyright 2017 viagogo. 6.2 Waiver of Consequential Damages; Liability Limit. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Subscribe. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. This does not prevent us from varying these terms without reference to them. This was a missold ticket, not at all factual to the concert. Shouldn't someone be keeping track of sales and preventing things like this from happening? 5.2 Violations, Termination and Suspension. 2.7 Making an Offer. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". You may find other users information to be offensive, harmful, inaccurate, or deceptive. We may also first deduct any amount you owe us from any amount we owe you. I would like a reply to this email I know I have a 1 in 4 chance of receiving one. They STILL are not active. Please wait for me to edit this post before posting please false representation/ unethical behaviour. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. I sent my two platinum tickets for the ICC champions final to viagogo on Thursday after speaking to one of your customer services by courier. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. yahoo song song; jennifer oates daughter of warren oates; michelle robinson sid vicious wiki; jobs that make $60k a year without a degree; 310 east chicago street milwaukee, wi 53202; what is a midlife crisis for a woman; florida classic car show 2022. football managers without a . 27th May 2017 - I emailed to ask about either a refund or access to new tickets if concert was relocated Viagogo must sell StubHub's non-US business - BBC News 7.2 Copyright. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. To post a ticket for sale on viagogo You must first register with the Site. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale, which was 8 days before the concert. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost incurred as a result of the order not being fulfilled. Can I buy tickets that are personalised with someone else's name on them? Editor, Marcus Herbert. We will also add sales or value added tax on our fees as applicable. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. How do I find tickets I've already downloaded? Except for the express warranties stated in this agreement, We provide the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. I bought 2 x Guns and Roses tickets for Sat 17 Jun. I'm Travelling - where and when will I receive my tickets? On Tuesday (June 13th), I ordered 2 tickets to see Steely Dan perform at the O2 centre in October ([protected]) and managed to grab decent enough seats for as much as 483.79. viagogo charge for cancelling sale. 6.11 Permitted use. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. viagogo charge for cancelling sale; blog Tech. 0 . 7.1 Ownership of Intellectual Property. Note that this is separate from any VAT viagogo is required to charge on its fees. viagogo charge for cancelling sale - kazuyasu.net Thank you for using viagogo! viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. You consent to the exclusive personal jurisdiction and venue of Swiss courts. 6.10 Notices. 6.5 Tax Indemnity. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. most common verbs in french; affordable housing lotteries in massachusetts; tendai chatara height; minnie mouse telephone target Note: this address is not the Customer Service address. It's not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. 3.2 Other Information. power bi relative date filter include current month; viagogo charge for cancelling sale. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. viagogo - Buy & Sell Concert, Sport & Theater Tickets The sale of stolen property on viagogo is strictly forbidden and violates local, country and international law. I have received no contact re the rearranged date of the June event. Note that this is separate from any VAT viagogo is required to charge on its fees. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Why can't I see my order or sale in my account? As I do not buy concert tickets that often I had no idea this was a scam, payed for tickets was told would receive no later than 3 days before event had to send 4 emails only got a reply from 1, finally found your phone number on the day before concert and called then to be told don't worry? Order Number [protected] I was directed to Viagogo site NOT an official site and find I have now paid $747-85 for tickets valued at $329. Click here to get notifications about new complaints of Viagogo. It states that if an event organiser offers tickets to . PREAMBLE You also agree not to separately contact the Buyer at any time for any reason. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. Editor, Marcus Herbert. Paid ticket prices plus x5 booking fees, plus x5 postage fees to be posted to one single address. 6.4 Release. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. 1.1 Introduction. 16/06/2022 . To sell tickets, a Seller lists the tickets in the Site database. Such notice shall be deemed given one business day after the email is sent. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. 3.1 Accurate Descriptions. All sales are confirmed automatically, the Seller authorises viagogo and Paris Saint-Germain during the Listing process to de-activate the original ticket once it sells. women's ray ban sunglasses sale; cnut the great cause of death. If this is also unsuccessful We will not offer a refund. [protected]! And their reply was investigations will be done. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. We may also first deduct any amount you owe us from any amount we owe you. Piggyback tickets may not be sold in the same listing. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. If You do not qualify, do not use the Services. I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. 7.1 Ownership of Intellectual Property. Tickets came for 25/6/17. 2.3 Username and Password. I want to go to the rearranged concert or receive a full refund as the error was Viagogo's. We were due to see Ricky Gervais at the Mayflower in Southampton today, Monday 19.6.17 at 7.30pm. It was too late by the time we received your email to book things in. 17th February 2017 - confirmation of ticket purchase Can I pick up my tickets instead of having them shipped? 2.13 Seller Payment. 5.1 Investigations. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. 9 Jun 2022 . viagogo charge for cancelling sale - akersmmm.com