I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. By clicking Sign up for GitHub, you agree to our terms of service and Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. Hope this solves it for you too. Ask Question Asked 2 years, 8 months ago. This is my journey- a normal kid by day- a Trailhead explorer by night. Any help would be greatly appreciated. I hope that you feel inspired. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Test it first by using real email addresses before you hit that button! Cloudy Technical Team is correct name wise for both the record type and the process. Service Cloud Specialist Superbadge Challenge 6. Go to a case- check the Status options. Grab a pen and paper. I am glad that you figured it out. Challenge 4 Case Routing. Theyre such a useful way to remember what needs to be done before you start. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Ensure the Macro sends an email to the customer. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. Thanks! I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, Click the cog in the upper right hand corner. The free lemonade offer worked! I'm at a loss as to what I could be missing. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? Are you using a Dev org or a playground generate from Trailhead? here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Thank you sooo much, you were right! Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Save & Activate.That helped me clear that error. Does this match the requirements? This comment has been removed by the author. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about LWC Specialist Superbadge : Guide to Challenges - gigminds Leave a comment for the Trailhead Baby! E.g. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. I can only click on the Email tab. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang At last count, there are 81 Salesforce Trailhead projects for developers. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. One of my favorite new things this week was taking a shower with my whole block collection. Did i use the wrong template? It still gives me the same error that it isn't found. Telecom Billing System2. Review the steps to create the 'Cloud Technical Team Support Process'.". I am getting mad over this error now. I've been stuck on this error message for two days! )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Expert Tips on Getting Your Billing Superbadge - ITequality I am unable to rename the "Service" console , I receive this message when selecting Edit. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Hyatt Place New Taipei City Xinzhuang. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Ensure you group report results correctly. " My problem was that I had 2 users with the same name: Ada Balewa. The custom email button I made was visible instead but was not approved by the Trailhead check. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. :), I am unable to solve this. Hi fixed it. If you haven't taken the Onmi Channel module yet, now is a good time! Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. In the worst conditions, Ursa Major panels produce ~25% of maximum power. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Book Now. Ive always thought this was pretty cool. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Ensure you set up the routing for Advanced Cases properly. I've had it take up to 24 hours :(. {!Case.OwnerFirstName}, Ursa Major Solar. Usually this is due to some pre-existing configuration or code in the challenge Org. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". Below are tips and gotchas for each report / dashboard. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. please verify. Review the steps to rename the console to 'Cloud Support Service Console'. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Service Cloud Specialist Superbadge. Sorry . I also ran into this after copy pasting the API Name out of the error message. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? The challenge says "add the option for agents to compose emails within the console while looking at a case". I kept that particular module open one on screen while I walked through this step. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Remember you can only have one assignment rule per object and the instructions specify two routes. I really learned a lot here. Have a question about this project? Thanks. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. These are instructions on the types of rules you need to make. If you are short on time, start around the 20 minute mark. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. I'll keep checking if I missed anything. The simple things Hey, i'm on challenge 3 and almost done. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Confused? Ensure you group report results correctly. If yes, this was created in the wrong place. You will need it. Also when i click on Overflow Assignee no records found window pop up. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. I hope that you feel inspired. This comment has been removed by the author. Note the filter. Thanks @ Tarik, the directions states to create two roles, which I did. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Please help. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! You may want to jot down notes as you read the requirements. Note the filter. Have you set up the routing address? This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Even clicked edit and save for the profile after changing console settings. Making dinner for Mom! Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. Could you suggest how to troubleshoot it ? Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Do share more like this. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! "I've read through the other comments with folks in the same boat and have tried to check all of those things first. I am stuck at Step 3 - Create service level and actions. "Wrong Queue" is not a queue. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. here is the complete guide for designers that will increase your knowledge. I've no clue what more I need to do to complete this challenge. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Look at the page layout again- there is another item you will need to add. to your account. for Challenge 7. :) I'd reconsider that time trigger. You, my amazing reader, get more than tips for a Salesforce Superbadge. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. Hi there,I am struglling with sataus update within a macro. Does anybody have a moment to help? I have used knowledge 1000 times and have never had anything like this. on 6th challenge. @Joy.. Can you please share the solution ?r. hey,yes it was, i figured out after you replied. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Glad you solved the problem! (I made a custom button as well for this one.). My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Some changes are done at Challenge 2. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. This is a fun challenge - if you are, like me, a total Service Cloud novice. Ensure you select the correct Chart format." Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. It's a picklist. Did you check the values? I have enabled the knowledge user check box in the user profile. I learned so much doing it. "Please help to resolve this. Any ideas that can help me? Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. Grief! I started the whole of the following steps in this section with the objective of creating a macro. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. This is my journey- a normal kid by day- a Trailhead explorer by night.