The floor is never cleaned properly and the water dispenser has mild on it. Here are 11 ways to become an excellent customer service professional: 1. For the price per month, this is a great gym, it has everything u need and more. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. Here are 8 tips for writing great reviews. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. The most important rule in providing excellent customer service is to be friendly. There is a sign on the door which states check opening dates on social media. Great equipment and when broken is fixed quickly. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. | Read 261-266 Reviews out of 266 A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Staff are brilliant and very helpful. Management ineffective and ambivalent. !What a disgrace. For businesses Categories Blog. Voice your opinion today and hear what 263 customers have already said. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 12 TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. All rights reserved. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. We also ensure all reviews are published without moderation. I go to the gym because its an only female gym, however its extremly dirty. No warning, no contact via letter or email. I use both the free weights, machines and also classes. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. I choose at this time to cancel our memberships and truGym continued to take money from my account. The staff are more interested in their weekend plans than theirmembers. Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. Very unprofessional! How many stars would you give TruGym? 2023 Trustpilot, Inc. All rights reserved. 2023 Trustpilot, Inc. All rights reserved. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. The showers and changing rooms are always clean and warm. Firstly, thank you for reporting this to us. Your experience matters. Completely recommend this gym for any women that are looking for a great gym for good value for money. Date of experience: 10 November 2022. The number for the centre was not being answered, neither were emails. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Be friendly. | Read 81-100 Reviews out of 267 Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. Joined for a month at the Keighley branch in August 2013. It goes against our guidelines to offer incentives for reviews. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Stockton On Tees - AVOID!! Very clean and covid compliant. 14 Customer Service Resume Examples for 2023 - beamjobs.com Completely recommend this gym for any women that are looking for a great gym for good value for money. | Read 61-80 Reviews out of 267 Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. How many stars would you give TruGym? The staff, although minimal, are friendly and helpful. I was asked if Id like to suspend or cancel my membership. a nice open plan gym. Awful!!! Like a sauna. The staff, although minimal, are friendly and helpful. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. trugym customer service - americanuzbekistan.org Find out how we combat fake reviews. DISGUSTING!! A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. Probably because I sent it in so long ago and it shows their processing times are embarrassing. No contract options, student memberships, corporate offers, or pay for the year up front. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. | Read 61-80 Reviews out of 255 If you like swimming, prepare to be hugely disappointed! However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. Your experience matters. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! I appreciate that it is a budget gym and the range of equipment is adequate. A wide variety of equipment to suit your personal needs. Most of the equipment is very old and remains unfixed for long periods of time. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Correction: non-existent customer service. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. Contact your local truGym via our online contact form. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. With an attitude like this it will surely be closing down soon. The main reason that I joined is for the Les Mills Combat class. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. We use dedicated people and clever technology to safeguard our platform. Our gyms come with either a sauna or steam room (some have both!) We use an external company to collect, manage and process direct debit payments. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. I am still waiting for a refund and the information about the instructors.. The management are useless and very unfriendly. Join the 271 people who've already contributed. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 13 | Read 101-120 Reviews out of 262 The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. It's a public swimming baths not a gym. Huddersfield gym- horrible service, old gym equipment.
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