The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Do I need any special hardware or software for print at home tickets? Are Refundable tickets available through Ticketek Marketplace? They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. There is no phone number, only an email which does not get answered. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Where documents can be replaced in advance of theBookingor on the day. means an unforeseen circumstance completely outside. , please contact the Customer Service team directly for further advice about your Refund. Why does Ticketek Marketplace charge fees? Press J to jump to the feed. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. What to do?? They gave me specific number to call to move tickets. If there is a financial failure of any Transport provider. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Create an account to follow your favorite communities and start taking part in conversations. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Doors Open: 5:00pm Are Refundable tickets offered on Gift Voucher sales? What is the Ticketek Marketplace Terms and Conditions for? chevron_left, Availability & type of seating will vary & is set by the venue. I got tickets to a concert from ticketek that got cancelled of covid. What will a Marketplace ticket look like? Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. I paid the additional cost in checkout for refundable tickets. Absolutely appealing customer service!!!!! Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. Safe, Fast and Verified Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Download the Ticketek App & add your ticket to your wallet now. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Inspite of giving all the details, continuous email stating - send it in new format or send more information. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. An incident number or report from the Police or relevant traffic authority. Attendance at business meetings and business travel. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. (Receipt required for Doctors note refund up to 50 or equivalent). IfYoudid not make reasonable alternative arrangements to AttendtheBooking. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Once got a response to an email because I didnt purchase the ticket wont gi. I'd be interested whether this is something the ACCC would be interested in. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Not that they are necessarily wrong, but people often don't comment when things go routinely right. Confirmation of failure or disruption of the public transport. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . As it got closer to Christmas I started to worry, as they were to be presents. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Three years after buying multiple tickets for a cancelled concert I still havent received a refund. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Its a disgrace. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Their customer service to follow up and right the problems is poor. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Website doesn't work. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. means the unforeseen change of the date of an examination that. means weather where a Government Agency has issued warnings not to travel which mean. I want an refund, yet there is no way I can get it. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. This is not an insurance policy. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. I am trying to buy tickets but it says unable to lock the ticket. Abhorrently bad process for handling refunds and rescheduling due to illness. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. confirmation or our website for contact details. . A police report confirming details of the theft. Sell tickets directly from your Ticketek Account. They ended up rejecting my application for a refund and closing it down entirely. Safe, Fast and Verified Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. You may also wish to resell your tickets if you cannot use them. Buy guaranteed tickets for sold out events at a fair price. If there is a financial failure of any Transport provider. On-top of that you cant call anyone to purchase ticketsTerrible. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Almost 90 days and still waiting for my refund back. Attend participate in, take part in, use, or be present at. Wife tested positive on 13th. Check to see if they have an online lodge system. Can I use a Ticketek gift card or voucher? If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Many of us haven't booked on line since COVID started, The site is worse than I remember. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Everybody else looks like a paedo. Where the examination is being provided by a commercial business (not by an educational board). means an unforeseen circumstance completely outside. Travel insurance and COVID-19: what you need to know. A doctor cannot be You or a member of Your family. No way to recover tickets. is cancelled, postponed or cannot be fulfilled by the. Send them an inquiry many times and they are not answering! I have been linked to your site from Ticketek.co.nz. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Worst website and app I have ever used!!! Hopeless website. Proof that the passport has been reported to and cancelled by your Government Agency. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Any temporary relocation for work must be for a period of at least 3 months. Cool, just upload a goddamn police report. They agreed I shoudl get a refund, then asked for my account details for the refund. Finally got an answer from them when I contacted fair trading to help. What should I do? No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. So sorry. Instead I was sent the PDF email after the show. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Can never get a refund on tickets and/or speak to someone within Ticketek. What happens to my money when I buy a ticket? Why are there multiple listings for the same event at different prices? You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. Attendance at business meetings and business travel. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. How totally useless. Any vehicleYouplan to use during theBooking. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Is it cheaper to book online or through a travel agent? Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. If they mean no-shows, then so be it. Please also read the General Conditions of Refund. Press question mark to learn the rest of the keyboard shortcuts. Don't EVER buy for a friend, NIGHTMARE. What the hell is that? They need a better system and more staff it seems. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Stick to Ticketmaster. Any translation of this document from English is for assistance and information only. Sick relative? The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Fire A report from the fire service and/or police. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. A doctor cannot be You or a member of Your family. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Was given tickets for Ed Sheeran concert as a gift. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Sell tickets directly from your Ticketek Account. I find the app difficult to navigate. How will I receive my tickets? There is not one good review about this dodgy company. The customer service was super helpful and I got the ticket value back and it sold super quickly. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. 2023 Trustpilot, Inc. All rights reserved. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. failed the examination previously and had to re-sit. ProductReview.com.au has affiliate partnerships. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). means cancellation or significant delay of flight(s) which. We also ensure all reviews are published without moderation. Cannot add tickets to wallet. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. We may consider other Emergency Circumstances at our discretion. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Privacy (data erasure request) Any temporary relocation for work must be for a period of at least 3 months. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Share. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. We use dedicated people and clever technology to safeguard our platform. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Tixel is a safe ticket marketplace to trade tickets from Ticketek. You can do anything you want if you're the only game in town. Please also read the General Conditions of Refund. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Poor service really. Refunds & Exchanges Follow New articles New articles and comments. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Are Refundable tickets available through Ticketek Marketplace? Where a Ticket is offered for sale, sold or Sell tickets directly from your Ticketek Account. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Abusive partner? Why even have the option of refundable tickets for an extra charge if I cant refund them? General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Immediate household persons living together at the same permanent address. Where You are the business owner or registered Director, or a member of Your family is. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Any vehicle You plan to use during the Booking. I have now been trying for a refund for 6 months. Ticketek takes the issue of scalping seriously. Companies can ask for reviews via automatic invitations. Would I ever get the tickets! Breakdown A copy of the call out note froma nationalbreakdown recovery service. Voluntary relocation or where you are changing employer for a new role. Still waiting for my refund 6 months. What gives? Suncorp Stadium What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. I've purchased a ticket and my event is tonight! Easy as. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Presented by: Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Might be worth looking into? Our integration means you can list tickets for resale directly from your Ticketek account. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. If could give a minus 10 score I would. Please comply with any stated ticket limit for this event. You may also wish to resell your tickets if you cannot use them. Basically, because they're the only game in town, and they can do whatever they fucking like. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. I couldn't return to where I was, no progress, the booking system repeated itself, etc. IMPORTANT Any translation of this document from English is for assistance and information only. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled.
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