Select your hub from the options below to see what they mean. Enter your email address to subscribe to this blog and receive notifications of new posts by email. Your device is not paired to your hub. If the light doesnt turn solid blue after two minutes, you can connect a device to the Smart Hub using Wi-Fi or ethernet cable. So, if your hub is working fine but isnt connected to the internet, using the BT help wizard is the best way to get your internet back online. Youve switched off wireless security for one or both wireless channels. The light will turn steady blue when your Hub is ready. Generally, this just means that your hub is just connecting to the internet. Its a powerful modem and router, serving homes with multiple users without missing a beat. Theres only two reasons why you might have no lights on you BT Hub. In this video I'll show you how you can change or turn off the Hub light on the BT home Hub 6. The Hub is in Bridge mode and will act as a modem only. The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Spacehop.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. If your hub is glowing red, thats an immediate sign that something is wrong and you should take action. Fax:949-830-4692. The light should turn blue when its ready. In this blog post, we will discuss what each light colour means and what you should do if its not working correctly. How to restart or reset your Hub What the Smart Hub 2 lights mean Contact us What the Smart Hub 2 lights mean When you first plug in your hub, it'll take about four minutes to synchronise. Disc jockeying: find out what the lights indicate. When the status light is solid orange, it could mean one of two things. Still no lights? Spacehop 2023. This hardware does use smart scan technology, but it lacks support for modern 5 GHz bands. It might indicate that the BT Home Hub 3 is on power-save mode. Home; About; Design; Brands; Retail Programs; Responsibility; Recall; about; design; brands; retail; responsibility; Support /; DMCA Policy/ Once connected, open up a web browser and follow the on-screen prompts to establish a broadband connection. Map & Directions. If youve recently upgraded to a BT Smart Hub from an older device, its also worth noting that you no longer need to use the separate modem that was provided with some of those older boxes. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). When you first plug in your hub, the lights will appear in this order. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. Open a web browser and follow the instructions to get your device connected. And 15 meters from the BT device Certification: CE,RoHS Net Weight: 43g; Dimension(L*B*H): 84MM*55MM*42MM; Package included: . For the most part, the BT Hub is an efficient piece of hardware. If you want to make any changes to the hub settings, you'll need the admin password. BT Hub Lights Guide Flashing Orange, Green, Purple & More. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. Your Hub is starting up and it should take at least 3 minutes. If that doesnt resolve the issue, you can use a small paperclip to press the factory reset button on the rear. Though no matter what colour youve got on your hub, theres usually a solution to fix the issue. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. You may have to do this in two steps saving the changes each time. The BT Home Hub 4 only has four Ethernet ports, it does not support gigabit Ethernet, so it will transfer data slower than some other models. You can follow our guide on fixing the orange flashing light on the BT Home Hub. Red is another indicator that theres a problem with your hub in general. Business Smart Hub 2 Business Smart Hub 1 BT Business Hub 5 BT Business Hub 3 Contact us Did this help? Your broadband username or password is wrong, and your Hub can't connect. Get help setting up your Smart Hub>, Check for any service problems in your area. Find your broadband network login details. Hes also the founder of NoWiresSecurity, providing a cloud-based Wi-Fi security service; Wi-Fi Surveyors, providing RF site surveying; and On Spot Techs, providing general IT services. Power light is blue, but you can't connect to the internet. Wait until after midnight on the day that BT switched on your broadband. Once again, you can use the power button to do a manual reset. If it's red after this use the Contact us link at the bottom of the page. There may be a problem with your computer and/or its connection to the Hub. Your Hub is connected to the EE mobile network via Hybrid Connect, Your broadband connection is not set up yet, or there is a problem with your broadband. The BT Smart Hub is equipped with more antennae than the average router, allowing for a stronger connection. Ask questions and share tips with other people 24 hours a day. If that still hasnt solved your problem, then its time to get in touch with BTs technical support team. Your Hub is connecting to broadband. The light appears on a silver bar towards the bottom of the devices front facade. Hello folks. Open your web browser and visit http://btbusinesshub.home/. If you enter your landline number that should tell you if theres a problem with the network. Please wait for the hub to sync - this usually takes about four minutes. You can switch it on via the Hub Manager. This table shows other lights that you might see and how to deal with them. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. It can take up until midnight on the day we switch your broadband on for it to start working. Depending on which model of the BT Home hub you have at home, the colours in your hubs may vary slightly. Turn it off and then on and try again. How to open the Hub Manager. When you see this, youre not connected to broadband. And, because the difference between an orange and red light can be subtle, were going to talk about the red light (where applicable) as well. You can check this to see if that is why your hubs lights are currently off. I t's a matchbox-size adaptor that plugs into your socket. When you first plug in your hub, it'll take about four minutes to synchronise. It usually comes on when you turn on your hub, and it means nothing is wrong. Most people think that a blue light on a router means its not working properly, but with BT Home Hubs, this is actually the sign that everything is running as intended. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. This table shows how long each stage of the start-up process should last. Learn how your comment data is processed. We'd like to help so please get in touch. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. If problems persist, contact BT directly for assistance. And some questions nobody really wanted the answers to. if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. In this case, as above youll need to troubleshoot via a web browser. Your device cannot connect. This will open the Hub Manager. However, if your WiFi light is blinking red, it's possible that the WiFi is out of range or there is no WiFi signal. Give it at least three minutes to connect. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. The lights will appear in this order: Did this help? You can turn the hub on and off, press the reset button, or do a hard reset with the recessed button on the back. Press the Restart button and release it when the Power light turns orange. Check for any service problems in your area by checking our service status page. Connect a device to your Hub using an Ethernet cable or Wi-Fi. The best way to fix this? So hopefully this information will be useful. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. Your Hub is connecting to broadband. Plug in the BT Hub back to the power source. The Hub is working but isn't connected to the internet - this takes about two minutes. Click on your model of Hub to find out what the lights mean. It acts as both the modem and a router. The lights on the various BT Hubs can be confusing. The BT Home Hub 5 is an improvement on the 3 and 4, with more antennae and dual AC wifi. The difference between orange and red lights is subtle. The purple light shows you are using 4G instead of broadband. There's a problem connecting to the internet. The lights on your hub will change to green or flashing orange as it is setting up. It can also reboot automatically when problems arise, reduce signal interference, and more. Whats The Difference Between DVI-I and DVI-D? Whilst its quite similar to other hubs, it can be a little confusing if youve switched over from another router brand like Virgin. The flashing purple light suggests youve got no broadband connection at all, so the first thing to do is check everything is plugged in properly. A world away from when I switched to BT a few years ago and was without internet for 2 weeks! Connect a device to your Hub. Whats The Difference Between DVI-I and DVI-D? Give it a minute or two to connect. Yes, you can use your own router on BT Broadband, but there are reasons why this might not be the best option. It has an updated design but still uses LED lights for status indicators. Check all the cables are plugged in correctly. Click on your model of Hub to find out what the lights mean. These are the basics to what your hub lights mean. Learn More. Hit the Restart button and let it go when the Power light turns orange. Trying a factory reset is the best thing to do if youre fced with a red light. If you cannot get online, try turning your device off and on. If youre then still stuck seeing a steady orange or flashing orange light then you should connect via ethernet a device such as a laptop to your hub. To make things easier, well cover what the orange lights mean on both current and legacy BT Hub models. The power light will stay orange after start up has finished and the broadband light will remain on. The orange LEDs could mean a few different things depending on the BT Hub model you have and the lights appearance. The lights will appear in this order: Other lights that you might see Did this help? Either BT power save mode is activated or theres a problem with your Hub. Open a new web browser. Also read: Switching Broadband Providers: Will Your BT Box Still Work? Wait a couple of minutes for the Power light to glow blue. But the red light typically indicates an incorrect username or password. Samsungs Crystal UHD VS QLED: Which One is Better? Wait a little 1-3 minutes. TV Sizes Guide: Calculate and Convert TV Dimensions. Consider checking all cables and securing plugs. In this blog post, we will explain what the orange light means and how you can go about fixing it. Mike is a freelance journalist who specializes in writing about technology. Finally, theres a red power light. So in this short guide, well look at the different light colours mean on your BT Hub, whether theyre solid or flashing too. How to access Virgin Media router settings? Type 192.168.1.254 into the address bar. If you have a blue light and your connection isnt working, its more likely an issue with the device than the hub itself. This is why it often works to fix minor issues. I'm an engineer by trade, so it makes sense that I'm obsessed with anything technology related! Alternatively, it could mean theres a problem with your Internet connection. Samsungs Crystal UHD VS QLED: Which One is Better? Well come on to ways of fixing that problem in a minute. Fibre connection Lover of Lego and video games. If youve only just switched to BT Broadband, its possible your service hasnt been activated yet and thats why youre seeing the flashing purple light. If you dial 147017070, you will get an announcement telling you your phone number. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. After the Home Hub 5, BT moved to the Smart Hub. Your device has a strong mobile signal (two or three bars are good). To indicate potential problems, the BT Hub uses a series of lights, such as purple and blue. If you see an orange light on the silver bar, it means that theres an issue somewhere. This might be due to a problem with the electricity, or the cables, but if your hub is switched on, it will light up. Check if the broadband cable (grey ends) is plugged incorrectly. The first is self-explanatorythe device isnt switched on correctly. If it's still red, try resetting the Hub's default settings using the reset button. The newest models have different lighting than older ones; however, the interpretation of the colours usually stays consistent between models. The bright orange light flashes when your BT Hub connects to your Internet connection or when it connects via WPS. Check the power supply and that your Hub is turned on. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Youre properly connected to the internet, and it should be working as normal. Another issue that can cause problems is interference on your telephone line. However, if the orange blinking light continues longer than that try the following fixes. The flashing orange light in this instance represents WPS automatic connection mode. Check the black cable with the grey connectors on the end is plugged into that socket. When the lights have stayed solid blue for two minutes, your hub is ready to go. So, its important to know what these lights mean and how to prevent them from happening again. The team at Blue Cine Tech is here to make it easier for you to get the most out of your home entertainment. If you need extra support watch the video below. Likewise, check the black cable is still plugged into the socket on your wall. Also perform a factory reset if the light does not turn blue. Check you're connected with the correct username in the Hub manager. Reset your Hubs password by using a paper clip to press the recessed reset button on the back of your Hub for a few seconds. If it stays green, turn your Hub off and on again. Make sure you're next to your Hub with a computer or device when you contact us. If it's disconnected, click connect. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. If your service is Full Fibre, you won't. If your master socket only has one socket, you'll need a microfilter. And if you're using a filter, check that's plugged incorrectly too. If you still can't connect to the mobile network, contact us. Find out how to fix your flashing purple light problem here. There are also four ethernet ports and a USB slot. Works for Automattic Inc., the company behind WordPress.com and Tumblr. HBO Max: Picture Resolution and Sound Guide, How to Test TV Signal Strength for the Best Reception. 29-05-2019 12:17 PM. Your device is connecting to the mobile network. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. switch it back on again via the Hub Manager. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 If this doesn't fix your issue, please contact us. Alternatively, you can check theBT Twitter accountto see if there is a problem and when they expect to have resolved it. If you can't get online, it might be your device. If that doesnt work, reset the hub to factory settings using a paper clip and the recessed button on the rear. However, if from a flashing orange light you then get a solid orange light, then theres a problem here. What do the lights mean on my BT Business Hub? Need to know more about your BT hub lights in general? The central Power light will go blue and the Broadband light will be off, After a factory reset, youll be guided through the Smart Setup on all your devices. Wall Mounting a 55-inch TV: Is Weight An Issue? A solid orange light means that the hub is all working fine, but it isnt connected to the internet for some reason. If youre not set to power-save mode, theres a problem with your internet. There are a number of different colors that flash up on your BT home hub and they let you know its working or whether there are any problems that have occurred. On older models of Hub, a flashing purple light may indicate that theres just a problem connecting to the internet in general. This light is a security measure to let you know that your browsing isnt safe. Is there any noise on your phone calls? Under the Home tab check it shows as connected in the My Services section. Its a simpler-looking router with a smooth profile, three LED status symbols, and a small universal status light. Email Barry at barry@bigtechquestion.com. Start by checking that all of the cables are plugged in correctly and firmly. Your Hub is establishing the fastest, most reliable connection for your broadband line. If not, go back and repeat steps 1 and 2. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. He has a degree in computer science, and he likes to stay up-to-date on the latest software releases. Restart your device, and if the light is still red, contact us. You will need to use a web browser on your computer and type in the address: 192.168.1.254 Show. Just plug your Smart Hub into your master phone socket. If the orange light is flashing. Spectrum Router Red Light: What Does it Mean and How to Fix It. The BT Smart Hub 2 has 7 antennae and DECT capabilities, making it a moderate improvement on the original. Soundbar Size Guide: What size Soundbar for Your TV Your Hub is working but isnt connected to the internet. Use the Power button to turn your Hub off and on again. If you still cant connect to the internet, report a fault and well put things right for you. The only thing I have to be critical about is the hub light. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. Your Hub is connecting to another wireless device using WPS. Take a look at your account credentials and try again. Give it a couple of minutes and try again. Help categories Broadband & internet Phone line & services Office phones & systems Mobile services If the light remains green permanently, you need to reset the hub by pressing its factory reset button. If it's flashing red, you didn't connect. How do I fix the orange light on my BT Hub 2? On the weekends, you can find me playing around with my computers or fixing something around the house. Give it at least three minutes to connect and, hopefully, the light will turn blue when its ready. And some questions nobody really wanted the answers to. There's a problem with your device. Jamie has been an avid gamer since the release of the Amiga 500 back in the early 1990s. Theres a problem with your broadband line. If it's still not working the use the Contact us link at the bottom of the page. Check the BT Service Status page. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. If you need to disable this, follow these steps in reverse. If that doesnt work, you can use a paper clip to do a factory reset. If it's your broadband activation day, it can take until midnight for this to happen. Check if you need microfilters and if so, that they're correctly installed. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. The Hub is working but isn't connected to the internet. Checking your internet connected device should be your first step if the hub appears to be functioning properly. This usually indicates a problem with your broadband connection. You can connect your home network to the broader Internet and deliver fast speeds to all your connected devices through one compact device. Using the Power button, restart your Hub. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). We're usually less busy between 12 and 6.30pm. If your Hub is stuck on a green light permanently, then a hard reset is in order. Although on some other routers a blue light isnt good, on a BT Home hub this is the signal that everything is running as it should. Your Hub lights will go out and your Hub will restart. Broadband light is blue, but I can't connect to the internet. Eric Geier is a freelance tech writer. Try moving Hybrid Connect. It should stay green for a little while, and when its on properly, then this light will turn to blue. If you have a BT Smart Hub 2 and youre seeing a purple light that isnt flashing, then your Hub is connected to EEs backup mobile network, but theres a problem with you main fixed-line broadband connection. Check the power button on your Hub is On. If it stays orange use the Contact us link at the bottom of the page. And it can be even more of a challenge to know what all of these different colours mean. Using the Power button, turn your Hub off and then on again. So, hopefully this guide comes in handy. Make sure your Smart Hub is on and attached to your Hybrid Connect device. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. If the light does not turn blue, use a paper clip to perform a factory reset. The only exception to this is if someone has turned off the lights in the settings of the hub itself. Open a new web browser window and follow the on-screen help wizard to get connected. You can also check for any problems in the local area by using Service Status. These are the basics to what your hub lights mean. Your device can't connect to the mobile network. If the light doesnt turn blue, use a paper-clip to press the Hubs Factory Reset button. Turn on your security in the wireless tab in your Hub Manager. Uber Greenlight Hub- 1000 Macklind Ave, St. Louis, MO 63110. Barry has scribbled about tech for almost 20 years for The Sunday Times, PC Pro, WebUser, Which? Remove and re-insert the cable to check its properly seated.
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