Maybe. Please ask us to confirm what protection may apply to your booking. Yes, and this depends on the airline's policy. StudentUniverse empowers young adults to experience the world with discount travel. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. www.cdc.gov. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. If your search has some of these special fares available it will be messaged in the search results. Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. If youd like to check what your airline is offering, you can check out the airline policies directly. Please see your booking confirmation email for details of your booking provider and confirmation reference. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. Airlines can deny boarding without the proper identification. We will try to reach you again as soon as we can. You can still book with StudentUniverse. you may have booked a United ticket that was operated by a partner airline). Studentuniverse Reviews | Read Customer Service Reviews of If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. To confirm your travel arrangements you may be required to pay a deposit per person. When changing travel arrangements we may have to rebook you to current fares and rates, which may result in an increase in the cost of your arrangements, in addition to our administration charge and the travel service providers change fees. We thought so! We are experiencing unprecedented volumes of calls and messages at this time. No, please dont! We have unique discounts available for students and anyone under 30. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. Details of these rights are published at EU airports and are also available from your airline. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. :). Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. Please contact your airline or refer to its website for detailed information regarding their checked baggage policies, or alternatively please visit www.libertytravel.com/flights/baggage-fees.jsp for more information. These policies and rules are binding on you, so be sure to review them before purchase. If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. Am I eligible to purchase a ticket? If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. We will ask you for details about your experience to forward to our technical support team. If we, or the travel service provider identified on your ATOL certificate, are unable to arrange or provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. We recommend that you consult with your doctor or specialist clinic before commencing travel. But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk. Please contact us by phone if you are having technical difficulties on our site. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. If, due to weather, flight schedules, or other uncontrollable factors, you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. Airlines have been updating their policies regularly as the situation is still changing. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. Airlines are very strict on name changes once the ticket is issued, so please be careful if you're booking a flight for anyone but yourself. payment or sold at an inclusive or total price: (a) transport (b) comments . If this is not the case, you must let us know. Basic Economy . At this time, many airlines have delayed issuing refunds to focus on customer service and protecting passengers, but please know we will advocate on your behalf. Second, they do not specify the baggage allowance on their e-ticket. Travel documents, including, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) are used to confirm an arrangement with a service provider. Most Popular. Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the booking has been accepted on behalf of the provider. Alternatively you can ask us for copies. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. Please contact us to see if your booking qualifies. Please refer to the existing refund policies and tuition and fee information which apply under normal circumstances as the following only apply to current COVID-19 and other campus closure concerns. Individual services and tour organiser packages. period of more than twenty-four hours or include overnight accommodation. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. Prices are not guaranteed until full payment is made. We advise travellers to retain sufficient local currency to meet these charges. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). Since we incur costs in cancelling your travel arrangements, you will need to pay our administration charge of 125 per person per booking (or such other amount specified in your travel documents). These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. accounting for a significant proportion of the package. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! Most airlines have issued one free change and you may be eligible to cancel for future credit. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. We understand a lot of events have been cancelled due to concerns over COVID-19. But ATOL protection does not apply to all travel and travel services. Please only contact us if your flight is within the next 48 hours, so that we can help those with urgent needs first. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . All individuals departing from the United States of America must be in possession of a valid passport. Please refer to your airlines policy for more details on when your credit has to be used by. This table is for informational purposes only. One-way fares to non-US destinations can require special visas. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. If you are a British citizen we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. Many travel arrangements (e.g. Where we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. To find the change rules for your flight ticket, look under the My Trips section of your account. We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. All airline tickets must be issued in the name of the passport/photo identity holder. You can also update your email address to a more permanent one on your account any time. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges that the airline may impose for this reason, nor the full loss of value in your ticket. However, some countries (Iceland, Greece, etc.) These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. Please check your airline's policy to see if you might be eligible for a refund. Your travel credit can be found in My Wallet. If you have a flight booked for later in the year, your flight may or may not be eligible for a refund, depending on the airline. Reviews. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. Search for the total number in your party and log in (or Sign up) as yourself. Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. Airlines have been updating their policies regularly as the situation is changing. Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. Are the prices I see on your site in U.S. Please check your applicable loyalty program for the specific terms of your membership. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. Travel insurance is also recommended by the Foreign and Commonwealth Office. Yes, your travel credit is good for the same airline as your original flight. Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. The tuition rate in force for all programs is based either on program or modality. To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. Does The StudentUniverse Check Student Status? How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. To make a booking, click "Buy Now" and follow the prompts that appear on-screen. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. Please ask us to confirm what protection may apply to your booking. You should be aware that costs could increase closer to the departure date. Most airline tickets do allow changes for a fee, plus any difference in fare. Masks are now mandatory in airports, train stations and other ports of travel. Search for the total number in your party and log in (or Sign up) as yourself. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Prices are subject to increase prior to the time you make full payment. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. Please be aware that overseas safety and hygiene standards are often lower than in the UK. Studentuniverse Refund Policy Promo Code : r/DiscountSuave When youre ready to use it, you can check flights on our website to have an idea of what you want. StudentUniverse enables the instant booking and payment (full or 10% deposit) of travel accommodation through our website (/hotels) and those of our affiliate sites. To find out if there is a fare difference . COVID-19 - My Flight is Cancelled: Do I Get a Refund? Packages cover a You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. However, ***** policy allows rescheduling of your flights until September 2023. Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. How much can I bring? The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. The booking confirmation email or reference number must be given to the accommodation provider at check-in. Change rules and fees can vary tremendously. Yes! In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. It was officially launched in 2000 and remains a privately-held company. Yes! This deposit is non-refundable unless your tour is cancelled by us. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. On the checkout page you can enter the details of the card you will be using. As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. We know, its very confusing! If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). If you book other travel arrangements, such as accommodation only, this protection doesnt apply. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. If you are not familiar with a stopover, it is when you are traveling from one destination to another, and stopping along the way (or the way back) in another city. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. As a student, I bought a ticket from the student universe website. Please note that for all air bookings a service fee of up to 16 will apply. last updated: June 29, 2021. Regardless of the situation, we have to stick to airline policy. Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. 99% off Student Universe Coupons | Mar Coupon Codes You must notify your consultant of your payment once it has been made. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). Dollars? On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. To find the change rules for your flight ticket, look under the My Trips section of your account. The construction, validity, and performance of these Terms and any disputes between the parties shall be governed by and construed according to the laws of the Commonwealth of Massachusetts, without giving effect to its conflicts of law principles, and any federal laws applicable therein. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. This applies to future travel credit as well. Please note that most cancellation fees range from $200 to $450 depending on the ticket and that Basic Economy tickets or flights that have already been partially flown are never refundable. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. I have questions about baggage. Please check your airline's policy. However, sometimes the deal may not be available for all dates or to/from all airports. Coronavirus FAQ | StudentUniverse Log in to your account on our website and go to My Wallet to view your credit. These are intended to give a guide to the services and facilities you should expect from your accommodation. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. Frequently Asked Questions | StudentUniverse FAQ We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. ago In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order".