I think form annotations are probably the best option on a standard form. Ive added that to step 1 to clarify. The service creator-created record producer puts it at the beginning of the short description, but this solution gives us an actual field, very nice! Navigate to Service Catalog > Catalog Definitions > Record Producers. A limit involving the quotient of two sums. No way to handle the container, but you can hide checkboxes. Any fixes for that? Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Another common problem Ive seen is that you can end up with a lot of variables that end up empty in the variable editor on your request item or task because they were optional or hidden on the front-end catalog form. This script takes the values of the 'caller_id . Heres a script that allows you to do that. This editor displays the values of questions specified in the record producer. How to get Form's field values in ServiceNow Workflow Run Script Couldnt get it to work at first, but it does now. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Good question. Well done. How do I get the value of text input field using JavaScript? Unchecked check box variables actually have a value of false. Record producers in Service-nowallow users to create records on any table directly from the Service catalog interface. A Catalog Item isa form used to submit information, a request, or to create a task. Why do small African island nations perform better than African continental nations, considering democracy and human development? Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Adding a Redirect and Info Message to a Record Producer I need to underline my text as well. Yeah I switched to raw ampersands as an experiment and it worked fine. Harnessing the Power of Dynamic Filters in ServiceNow, Building a CI Change Calendar Macro On The Fly, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Thanks. Heres the modified version of the script, if anyone is interested: Thanks so much, this saved me so much time! I agree that they still can be incredibly useful in the right situation. If you walk through that reference, youll notice that sc_cat_item_option is empty. However, it doesnt seem to work with containers that are set to be two columns wide. I tries setDisplay for my variable editor being used on HR Case i.e, default variable editable formatter created for HR Case. It worked from Global Application :). I have to change my Section Name dynamically based on some conditions . to the appropriate queries in the code might work. Identify which ServiceNow Record Producer was used to create a record Do you know if it is possible to retrieve the modified label? Example: var el = g_form.getControl ('short_description'); el.style.color = 'red'; el.style.fontWeight = 'bold'; I stumbled across another way recently. I would love to be able to extend this sort of functionality to email notifications. Attachment Variable on Record Producer not working - ServiceNow emptyVars.push(v.getGlideObject().getQuestion().getName()); Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. If its not working for non-admin users Id guess its probably a client script conflict of some sort. I checked all other client scripts running on incident and task and nothing looks like it would cause a conflict. You could try the same just to verify. eval(scriptCode ); The post Certified Diversity Recruiters appeared first on Crossfuze. Thanks a lot. // gs.log(BR RITM Variables for + current.number + : + g_scratchpad.emptyVars); All About ServiceNow Service Catalog Variables? I've created a 'changeFieldLabel' function for this purpose. This script not working in Istanbul release. You should be able to change the table label of a form (the first form section label) with a script like this. Nice work!, What does the $ & $$ means in above script? Catalog Itemwill end up in opening a request and request item and attaches a workflow and catalog task, approvals, Record producersimply insert a record in the selected table. Thanks, -e. I think any time you can use the out-of-box behavior you should. You can also view the icons within. Getting the following error: You have to address it for each item or variable set and continue to update and modify for each variable you add. v = current.variables[i]; Also, anyone work in a regulated environment where hiding fields on a form, even if empty dynamically would be considered a violation? I dont have a script to do that at the moment. Here we created a new choice with the following. With a client script you can target any field on the form and modify its label. That way, you can have one shared field that will be available to almost everything that youll usually use with record producers. I have tried the script. Well done. Please note that you will need to manually update every record producer in the system that you want this to work with in order for the producer script to be updated as necessary! Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! I can see advantages to both approaches. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. WARNING at line 6: Bad for in variable vars. Sign-up to get the latest news and update information from ServiceNow Guru! ServiceNow, // remove variables included in multi-row variable set (but variable included in variables-row variable set are necessary. A little tip though, dont mention the SNGuru solution. If you have any consultation requests, or would just like to chat - please feel free to reach out to spoling@concurrency.com. Other times you'll need to do a GlideRecord query to get it. In the example, a Suggestion Record producer is being created. Why is eval being used? Hey Steve, This is certainly possible, but it depends on how you are including those variable values in your email. http://theduke.digital/contact/ Duke Digital Media sponsorships \u0026 consults: https://theduke.digital Write your resume like a KING: http://theduke.digital/course-hired/ My 1500+ subscriber ServiceNow mailing list: http://bit.ly/fedoruk Twitter: https://twitter.com/rfedoruk LinkedIn: https://www.linkedin.com/in/rfedoruk/ CJ\u0026TheDuke Podcast: https://feeds.transistor.fm/cj-the-dukeDonations: https://paypal.me/robfedoruk Want to take your ServiceNow reporting to the next level? The API call you're using g_form.getValue (.) I have a lengthy choice Label for one of my fields . Unfortunately, ServiceNow doesnt give us a simple way of accomplishing this. current.u_record_producer = cat_item.sys_id; Thanks James! For instance, say a form section is captioned A/B and it displays as such when tabbed. Save my name, email, and website in this browser for the next time I comment. Step 1: Create Database View:u_incident_variables, Fields: value, table_sys_id,table_name, question, Where Clause: qst_table_sys_id = inc_sys_id, Fields: short_description, number, sys_id, Incident Variables Database View (Click to view), Question Answer View Table (Click to view), Step 2: Create Report:Incident Variables #2, Incident Variables Report #2 (Click to view), Report:Incident Variables #2Visible to: EveryoneType: ListTable: Incident Variable [u_incident_variables]Filter:Group By: Number, Incident_Variables_Report_ServiceNowELITE.xml, 2022 by ServiceNow Elite. ecord producers in Service-now allow users to create records on any table directly from the Service catalog interface. Would you say this solution is still needed with the changes to UI Policies in Calgary? From the ServiceNow Wiki, here is some documentation to read before you start building your report. Keep it up. Thanks for the script, it works pretty well on backend. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. My method does everything within the record producer itself, but admins could break the code if they dont pay attention to what theyre doing. Once youve got the empty variable names collected all you have to do is set up a client script to grab the g_scratchpad variable, split out any empty variable names, and hide each one. I have been racking my brain on trying to get it to work on the sc_task table. Catalog Item will end up in opening a request and request item and attaches a workflow and catalog task, approvals. If youre going to K12 I could take a look at it in person. g_form.setDisplay(variables., false); doesnt work anymore as referenced on this wiki article: http://wiki.servicenow.com/index.php?title=Client_Script_Access_to_Variable_Fields_on_Task_Records. Is there an abort command you can put in the record producer script? All variables can be rwached through the producer object in the record . Hello Mark, Instead, you can create a UI Policy and make the variables not visible and apply it only to the target record. Modifying the Label of Form Fields With Client Scripts, //Change the description label to 'My New Label' with bold red text, // gaining control of the variable in question with calling the getControl function and selecting the label, // In this area you can adjust all of the css related styles, //left element id = validate_select_0_title_row, //right element id = validate_select_1_title_row, Bringing the Update Set Picker back from the UI14 Gear Menu, Send a Knowledge Link when Attaching Knowledge, Collapse Navigation and Header Frames via Script, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup. You might check your browser error console to see if theres anything there that would point you in the right direction. Record . My line 3 is the if statement ending with the opening curly brace. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Keep it up. This allows the entire variable set to disappear on the form. Using Input Variables | ServiceNow Developers This is great. This was super helpful for a form Im building. If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. 2015 Locate any record in any table, by . I've updated the article. Can I just do a section of the catalog item -> Variable Label as bold and rest as normal. Ive modified this a bit to hide variables, labels, containers and UI pages that are not set to Global. Just curious, where did you find gs.action.getGlideURI().getMap() this method documented on Wiki. Youll need to contact SN support for a solution on that. function hideEmptyFields() { Im working on a catalog form where Im going to want to use this function conditionally for multiple fields. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. I have a record producer where I modified the labels with a catalog client script as you explained above. I created a string just to get it created but I assume it should be something else since only the sys_id will be displayed in that field otherwise (no reference). Script works great in the ITIL view of ServiceNow, but doesnt work in the Service Portal. Thank you for sharing. Keep it up. I know this would mean a performance hit on the client vs running the major work server-side. Variables belong to global application so script is accessing on global then it worked. More than one way to skin a cat . The problem is that g_scratchpad isnt available to the client as it should be. In record producers, variables in variable sets are not - ServiceNow Im trying to do the exact same thing for an approval record. g_scratchpad.emptyVars = emptyVars.join(,); Why is it so? Just set up a generic example using the scratchpad. We do have view rules on that table, but with Global selected on the scirpt, shouldnt it run across all views? Hi Mark, Thanks for the above, Ive slightly modified this to set the backgroundColor of the label as below: labelElement.style.backgroundColor = color; Im struggling on fields which automatically flip the label above the field i.e. Script: /***There is no dynamic way to record the record producer used so we can force it here. Unfortunately I dont know of a simple solution for that. var emptyVars = g_scratchpad.emptyVars.split(,); This was just what I was looking for, thanks for sharing. You can create Service Catalog record producers directly from a table record. We use a number of ui_macros inserted as variables, and the client script seems to not be able to set those to hidden, even from the ui javascript executor. ServiceNow - Record Producer Tips, Tricks and Scripts in Paris Whats even stranger is that on our dev instance, which is on a previous release of Berlin, I can get the scratchpad vars to display. Below is a much more efficient way to do it using "getRefRecord()" method which returns us a GlideRecord object for that particular record referenced in our . addInfoMessage( message); //Redirect the user to the homepage. This is working perfectly to hide the empty variables in the Request, but it is not hiding the empty variables from any Catalog Task (sc_task) spawned off from the Request. Variables are empty in the record created from a record producer It seems like this code doesnt work on the new Service Portal? It doesnt look like this script works anymore on Berlin. I couldnt get it to work with a previous aspen patch so i had it removed awhile back but it looks ok now. How can I get query string values in JavaScript? The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. We will look into the following topics in this tutorial 1. What is a record producer in Servicenow? Use #ServiceNow Catalog Item & Record Producer Variables like a BOSS labelElement.next().style.backgroundColor = color; I am trying to push some of the field labels into another field, field name(column name) is working fine but unable to print field label. ServiceNowVariable2Version: Rome, VariableCatalog Item, VariableVariableMutli-Row Variable SetVariable, VariableVariablesc_item_option2Requested Itemsc_item_optionRequested Itemsc_item_option_mtomMulti-Row Variable SetVariable, Record ProducerVariablequestion_answer, Mutli-row variable setvariableMulti-row variable setVariablesc_multi_row_question_answerRow IndexMulti-row Variable SetReuqested ItemVariable, VariableMulti-RowMulti-RowMadridMulti-row Variable Set, ServerScriptVariable, Requested ItemGlideRecorddotwalkAPIDOCSRequested ItemVariable, *1 MRVSMRVSDOCSMRVSGlideElementVariable.getLabel()> now_GR.variables..getLabel(): Get the label of the GlideElementVariable. Absolutely. i.e. Why is this the case? For those of you working with record producers and building out dynamic pages, you may be aware that this can be a bear to work with. Is there a reason that code wont work on a base task business rule? To get access to the Element (like with getLabel) you can use g_form.getControl (.) It worked perfectly again after that. Record producers Archives - ServiceNow Guru ERROR at line 3: Expected ) to match ( from line 3 and instead saw ;. Maintain items is an application module that lists a few types of request items like catalog item, record producer or ServiceNow record producer variables script, standard change templates, software catalog, hardware catalog, etc. I found that just about the same time I saw your post. This capability has been around for quite a while and odds are that youre already using it in your system to allow end-users to create new incidentsamong other things. The dynamic content block on your new page will need to contain code like this to redirect and break out of the inner frame. Well done. Please suggest If there is any way to do this. You did such an amazing job. Now you know why I didnt include it in the examples :). We are noticing this in the latest version of Calgary. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Thanks for closing the loop on this. Works great on regular variables though. Your above solution works brilliantly, if we dont have check boxes and Containers. However, if in a script the element name is a variable, then gr.setValue(elementName, value) can be used. You can also view the icons within. Hi All, Welcome back. Awesome! Just wondering if anyone else has seen this? Thanks Harry. Regarding hiding variables with a matching default value, you can modify the script to do this, but I think it will be difficult to determine which items to really hide. This was just what I was looking for, thanks for sharing. Here is my code snippet which I am trying to get the value -. Then your update would need to be a GlideRecord query and update. retrieve all variables - record producer or RITM - from the generated ticket January 24, 2019 below example, i did this in a custom portal page widget. I havent seen or heard of this issue. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. Awesome! Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Has anyone managed to do this successfully, or do they know how to? It appears that sc_item_option_mtom only works for sc_req_item. Is there any way in the same solution we can handle the check boxes and two column wide Container. Unfortunately, links in labels will be overwritten with this approach. https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Another thing is that current.number doesnt contain anything. They are only empty from a visual standpoint. From the ServiceNow Wiki, here is some documentation to read before you start . I noticed that this issue is related to a bug in the js_includes.jsx file so I made some changes to the onLoad client script and it appears to work. What [] A record producer asks the user a series of questions that can be used to generate many records at a time. In second way I am getting undefined and in the first way script is not getting processed further without giving an error. Keep it up. Thats handled in the else statement in the business rule script above. Client-side gets them via g_form.getValue ("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables [fieldName]). Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. Thanks Mark! Lets try it out! The primary difference is in the way the elements need to be selected from the DOM. https://groundsharkcoffee.com?sca_ref=18691.kJG2KVl50qCHAPTERS00:00 - All about ServiceNow Variables01:34 - Reporting on/with ServiceNow variables04:03 - Using ServiceNow variables in the conditions of business rules.05:12 - Triggering SLAs based on values in ServiceNow variables06:30 - Using ServiceNow variables in Notification conditions07:24 - Using ServiceNow variables in scripts09:03 - BONUS! Product Documentation | ServiceNow The business rule simply populates the record producer sys_id value into the record producer Script field every time the record producer is inserted or updated and then the standard record producer script/creation process takes over and writes the producer Sys ID to the field per normal operations. var myVar = g_form. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Once you have this entered click Submit. My next question How can I make this work for Record Producers? The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. My users certainly enjoy it. Ive tried using label_left and label_right with no success, any thoughts? Here's how you can toggle the display of the help text for variables in your service catalog. It is possible, and this post will show you how it can be done. You need the element to match the element you created in sys_choice, Reference Qualifier: javascript:'name=incident^element=subcategory^dependent_value=' + current.variables.category. How do you get a list of the names of all files present in a directory in Node.js? Why are Suriname, Belize, and Guinea-Bissau classified as "Small Island Developing States"? Heres a quick example that should allow you to change the variable set text. Both of these ways are not working. The object reference is cat_item. I have a client that has a lot of client scripts that they use to show/hide variables on that backend and I have been considering implementing this solution to deal with their empty variables more efficiently. For the itemVars while loop, And within the producerVars while loop. Question asks for Record Producer, not for record created from Record Producer hence answer is B How would you go about changing a catalog variable label on a catalog task? This post comes in response to a question on the ServiceNow forums asking if it is possible to change the label of a field dynamically based on some record criteria (such as record type). }); Thats just using the Prototype API to go through all of the DOM nodes in the label element and adjust the inner text to be the text of your new field label. How do I get the current date in JavaScript? Only do this for a few Categories for the time being. Thanks in advance. The post Certified Diversity Recruiters appeared first on Crossfuze. Sign-up to get the latest news and update information from ServiceNow Guru! Once you've got the empty variable names collected all you have to do is set up a client script to grab the 'g_scratchpad' variable, split out any empty variable names, and hide each one. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. The visual representation of a variable in the Flow Designer user interface is a data pill. Hi, I appreciate this is an old script now but it does still seem to work. eres a quick tip for a Monday. Check out the prototype API for more details. That comes from the prototype javascript framework, which is bundled with ServiceNow. For example, the Label is more user-friendly and should be used in text displayed to the user. This was just what I was looking for, thanks for sharing. When the Category changes, the Sub Categories are populated as they should. Until now there really hasnt been a good way to deal with this issue because of the challenges of dealing with so many different variable types in client-side JavaScript. Is there a fix for this? Hey, thats a good idea. So, you can thank Jacob Kimball for the brilliance of this solution.