I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. I called on 7/20/21 to report this issue and no-one has been to fix the wires. Stay put and call 911. came out and verified that it isn't live. Massive outages do occur because of problems such as storms, floods etc. We have made changes to keep employees safe so response and call times may be longer than usual. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Cookie Notice You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Please call this number (855) 307-4896 to set up your service. However, its critical not to cut into a power line, as you know. If you have questions about your services, we're here to answer them. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. I also appreciate you taking a moment out of your day to reach back out to our team! We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words How to Report an Issue Online Visit xfinity.com/xfinityassistant. You can report an issue by going to the Xfinity Status Center. Two delivery trucks have had close calls recently. I am a bot, and this action was performed automatically. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? I have a downed wire in the middle of the street. A coaxial cable is capable of carrying current. -You are responsible for the "mast," the . We've had a downed wire touching our building for about two months at this point. how to report downed wires | Xfinity Community Forum How do I report a downed line in as few steps possible Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. Call 800.288.2020 and select Repair. That's not what we want to see! Comcast landlines are being used by homes and businesses alike. Report A Downed Line. Who do you call for a downed cable line? Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. How do I talk to a real person at Comcast? Low hanging main line cable | Comcast Business Support Community There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Update on June 10, 2021. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Who is responsible for cable line from pole to house? If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Verizon Customer Service - Contact Us | Verizon Help Center and Support How do I report an above ground cable down? : r/Comcast_Xfinity - reddit This website is using a security service to protect itself from online attacks. . How do I report a downed telephone line? | AT&T Community Forums A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Search accounts based on account number, or chat online. Never touch a downed overhead electrical line. Contact Us | Comcast Business Support The easement at my back property line has poles with electric and utility lines. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Thank you so much Anthony for sending us over those details and the Modmail. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. For immediate assistance, check out the Xfinity Assistant. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. @XfinityThomasChow long does it take for someone to reply? There appears to be no other way to contact comcast/xfinity. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Report an Outage | PECO - An Exelon Company - PECO Energy Company Id give them a ring. You can contact 811 to get utility lines marked. the chances of Comcast having their act together enough to even . Heads up: Extreme weather or other factors can bring down lines, including electrical lines. If you receive overhead electric service, your electric system con- sists of the following: 1. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Click the direct message icon, 2. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Electric Lines that run from the utility pole to your residence. The channel and its live streaming world news is available . Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Thank you! The tree and the cable are both on the grass verge next to my property. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. I don't have AT&T, or a landline. Our team can assist with getting those downed wires raised. Make sure you are signed in with your Xfinity credentials. Performance & security by Cloudflare. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Jul 2007 - Sep 20169 years 3 months. Don't touch a downed power line or other equipment. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Enter another ZIP to see info from a different area. Please help before someone gets hurt. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. #iworkforComcast The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. How to report a downed wire if I'm not a customer? Make the report to that person.. Call us at 800-477-5050. Say "No account." Immediately Call Emergency Services. 2 1 RR ryanray.rr81 Visitor 2 Messages Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. If youve got a free afternoon, you can run the cable yourself and save some money. I called but only received voice mail. If you are experiencing problems with Comcast Xfinity, please submit a report below. Press 0 a lot. Occasionally there is a mix up and Comcast forgets to bury the drop. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. I have a downed wire in the middle of the street. This post was marked as closed. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. I really appreciate you being a member of the Comcast Family! My electric company has been out already and have told me that it is Comcast's issue. Report Downed cable line | Xfinity Community Forum I have a downed line in my front yard. Companies respond better when others are watching. Remember: This number is just for unburied ground cables. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Stay at least 10 feet away from the wire and secure the area to keep others away, too. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Then, call PG&E at 1-800-743-5000. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Our community is your official source on Reddit for help with Xfinity services. The tubing will start to shrink almost right away. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Hello @user_300363 and thank you! With our new Xfinity support chat, you do not need to input the name of a person. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. New comments cannot be posted and votes cannot be cast. Our community is your official source on Reddit for help with Xfinity services. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Click Continue. View the Xfinity outage map and find out when an area will be back online. Filing a report of a low hanging cable? - Google Groups We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. I do apologize once again for the delay on our end and sincerely appreciate all your patience! If the IP address resides on the Comcast network. By selecting Accept all, you consent to our use of Cookies. If you have questions about your services, we're here to answer them. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Not a word either by phone, email or through the support chat since then. First Call 9-1-1. Some utility companies mark or paint their lines. It is to be expected when weather conditions are severe. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). ET. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Woman battles Comcast over downed line - WSAZ Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Rod Furlan is a crook and Thief and should be held accountable. Then, call PG&E at 1-800-743-5000. Call us anytime at. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Select Restart Modem to begin troubleshooting. Report or View Outages; Other Contacts; General, Business, Landlord, . Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Do not send the firewall logs as an attachment. Hi, @user_af7a95. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Youve reached the best place and perfect person to help with virtually all of your account needs! Wires down in your yard: Who is responsible? - ABC27 115.124.120.233 By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I have called multiple times but I don't have an account so it won't let me through to talk to someone. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Warn others to stay away. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Can you please send us a Modmail message with your first and last name and full address? Should you experience further issues, please create a new post. I can't get into my property because the line is blocking the drive way. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Comcast: Cable wires are hanging very low across our - GetHuman A drop-down list appears. For more information, please see our We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Report it online using Xfinity Assistant. This post was marked as solved. BBC - Wikipedia An official employee, such as myself or whoever is first available, will respond. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Comcast Xfinity Outage Map. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. A recent storm brought down a tree which took down one of the above ground cables by my house. See how you can save when you add Comcast Business Mobile or add a new line. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. and our If the center conductor of the cable is solid copper, it carries it quite well. Press question mark to learn the rest of the keyboard shortcuts. It's infuriating. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Hello there! I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. How to Reach a Real Person at Comcast/Xfinity. Create an account to follow your favorite communities and start taking part in conversations. Please send us a direct message to "Xfinity Support" with your full name and address. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Press Enter to send it. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? How does cable internet get to your house? It's a hazard to pedestrians and vehicles! Create an account to follow your favorite communities and start taking part in conversations. Press question mark to learn the rest of the keyboard shortcuts. I think it may be the original phone line. Thanks. Here is a list of frequently requested telephone numbers: Cable. 1. The wires at my rental property are on the ground. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Yes, Comcast will come to your house to install the cable lines and equipment to your home. When should we expect this to be corrected? If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. If you absolutely need to have it removed, consult with an electrician before doing so. Choose the option that best describes your situation. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Can you direct message your name and address? Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Type your message in the text area near the bottom of the window. Then, to let us know why you're calling, say Line is down.. Step 1: Inquiry. Genius. Like. Sky News - Wikipedia Click the Check for Issues button. I am a bot, and this action was performed automatically. Help and Support Topic | Comcast Business Support Downed Power Line. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For immediate assistance, check out the Xfinity Assistant. We have made changes to keep employees safe so response and call times may be longer than usual. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. New comments cannot be posted and votes cannot be cast. How do I get Comcast to come deal with this? A: Cable and phone wires dont carry current, so its safe to remove them. Don't touch anything or anyone in contact with a downed power line. Call 800.288.2020. How do you fix an exposed wire without electrical tape? Thank you so much for contacting our Xfinity Support Team over Reddit. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. You aren't allowed to. Stay at least 35ft away from any downed wires during cleanup and other activities. The ground around your car may be energized. Find an Xfinity Location Check the status and hours of locations near you. up. A drop-down list appears. I have followed these instructions and sent the private message on 6/1/21. You can email the site owner to let them know you were blocked. In the 'To' line, type "Xfinity Support" there. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). -ATTU-verseCare. Contact Us - Customer Support | DISH Call BGE at 1-877-778-2222 to report any downed electrical lines. How to report a downed wire if I'm not a customer? Privacy Policy. Press Enter to send it. Full special report: Alex Murdaugh found guilty in murders of wife and son Internet Security with Xfinity - Report Abuse We ask for direct messages because we can't post personal information in public. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Xfinity Status Center - Check for Service Outages In Your Area Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Talk to Us. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Report a downed power line - Pacific Gas and Electric Company Payments are posted to your account after 5:30 p.m. on the day they are received. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help