STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. It took almost 2 months. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Avoid at all costs. Sent numerous emails to account. If you need further help, pleasespeak with our team member who is already in touch with you. 8. this is absolutely gross and scam. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot We also ensure all reviews are published without moderation. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Were clear about this from day one. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. REGUS CALIFORNIA ORACLE TOWER - 15 Reviews - 17901 VonKarman Ave - Yelp I couldnt see your email address or Regus account reference in your message. Its an automated process. Get help. 6. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Originally, total costs 20k THB, but end up with 50k THB. I would love the opportunity to help further but havent been able to identify your account. How To Get a Lawyer Retainer Fee Refund [Top Hacks] - DoNotPay As you did not process this correctly, the agreement continued an additional month. same goes with debt collector from malaysia that emailed me abt 3 months ago. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. S. Where's gone them? Your satisfaction is very important. Using our center address on your website is illegitimate without an active agreement between us. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. All rights reserved. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. It's an automated process. They said usually they will refund the retainer one month after the lease is over. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Hi Mike, Im sorry if you felt the need to escalate this. Regus Management Network Reviews, Complaints, Customer Service We also ensure all reviews are published without moderation. Setting up an automated payment is straight forward and can be done through the online portal. This does not affect customers who have a permanent space as these are reserved specifically for them. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Unacceptable billing practices. Customer Reviews are not used in the calculation of BBB Rating. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. I sent Regus how my retainer process is going? I posted the review here and Sandra replied to me. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. How BBB Processes Complaints and Reviews. Suggested companies are based on peoples browsing tendencies. [Resolved] Regus Review: Refund my retainer - ComplaintsBoard.com The company left an official comment on this complaint. If you were to take direct space or a sublease you would also see these fees in your rent annually. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Office Space and Coworking prices are per person per month and are dependent on inventory availability. If you refuse to pay their bogus invoices they will send you to collections. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Such companies should not exist. 9. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Their billing is confusing, they billing customers one month ahead. Read Customer Service Reviews of www.regus.co.uk - Trustpilot It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. Originally, total costs 20k THB, but end up with 50k THB. Hi Hannah, Im sorry if you felt the need to escalate this. Its an automated process. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For clarity, you were also charged a retainer top up. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. 3. Office staff are always friendly. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! I couldnt see your email address or Regus account reference in your message. Why take the Change Management training from Reform Skills Inc? [Resolved] Regus Review: retainer fee refund - ComplaintsBoard.com and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. Customer service is simply poor. If you were to take direct space or a sublease you would also see these fees in your rent annually. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Find event and ticket information. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Theyre a great place to connect with colleagues, clients and other like-minded businesses. *T&Cs apply. They still continue to send invoices with no one responsible to be there to answer. This will ensure the agreement ends at the current final date and will not renew further. Our invoices are due on the payment date that is displayed on them. We have checked and cannot find any payment details set up in your account. Helpful (1) Alice C. on 9/22/20 *We conduct corporate trainings on your preferred dates and location for no additional cost. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. We appreciate your business. Regus are not transparent with their pricing. Regus keeps its policy for payment from customers, only. I still didn't get my retainer back. The additional increase in your monthly fee is due to the annual indexation. Don't be fooled by that. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. After being in my new office they are increasing rent by 8.7%. Once they sell you something that will be the end of you being treated as a valued customer. It won't go in any direction! The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. BBB is here to help. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Build an instant presence wherever you need to be, at prime business locations. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Such a transfer may require entry into a new agreement. They are about people. The vital skills students learn will be immediately applicable to their careers. They often do so without adequately considering the effect these changes have on people within the organization. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. Find out how we combat fake reviews. I was a customer with a licensing agreement set to expire on December 31, 2022. I sent an email to Briana and asked how my process going on? International Association of Better Business Bureaus. The retainer fee doesn't guarantee a successful outcome. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Get Regus reviews, rating, hours, phone number, directions and more. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. Please email me at Lorraine.brule@regus.com with your company name and details. Here are 8 tips for writing great reviews. We will then confirm your payment date and amount. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Find out how we combat fake reviews. Thats no big deal, makes sense. No staff available for contacting on the event day. Change Management Certification Training in Fort Myers, FL Hi Mike, Im sorry if you felt the need to escalate this. We found a responsible person where we inform her about the problem. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Company CEO: Linda Worthington I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. Please email me at Lorraine.brule@regus.com with your company name and details. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Of course, she did not reply to me yet! As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot 2. They charge your card for amounts more than stipulated on invoices! I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. GO LITERALLY ANYWHERE ELSE. October 23 As you can see from your statement of account, available online (e.g. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Lease period: April and May 2018 Turned up at 450 Bath Road, Heathrow. PDF These General Terms and Conditions apply to Office/Co -Working - Regus Were clear about this from day one. PDF REGUS Business Centre Service Agreement - SEC.gov We did not put a "2000 dollars bill in front of you". No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. I got an email from trustpilot. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. I realized that my 'request for a retainer' of my account portal had been disappeared. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). This will surely increase the credibility of your complaint. The additional increase in your monthly fee is due to the annual indexation. We found a responsible person where we inform her about the problem. think about how low this company is. They charge your card for amounts more than stipulated on invoices! Manage all of your workspace and business needs. And we have the solutions to help you work this way. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot You will regret signing with Regus. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Regus flagged this review for containing harmful or illegal content.Read more. The complaint has been investigated and resolved to the customers satisfaction. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Trustpilot is assessing this review in accordance with our flagging process. Location: Singapore I really thought that this company would be a good option for expanding our business. My contact end of March 2021. September 14 Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Best regards,Michelle Spire. According to its policy, the retainer took 30 days to get back to the tenant. We have a team of specialists available 24/7 to help you find the best solution for your business. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. Need to file a complaint? Be part of a vibrant coworking community with dedicated desk or hot desking options. Weve cut the cost of selected workspaces* for a limited time only. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Paid for parking online and have now received parking ticket from private company. This review was chosen algorithmically as the most valued customer feedback. I will be taking legal action if this is not returned within 28 days (31/03/2023). I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. This will ensure the agreement ends at the current final date and will not renew further. If it has been longer than 30 days, please get in touch so we can investigate further. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Office Space and Coworking prices are per person per month and are dependent on inventory availability. There is non existent customer service department. Please note: Change Management is 1-day training program (Friday). Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Dont lie to customers. Regus is a complete and total scam company. This is a complete con, and scam through and through. Best, Lorraine Brule Global Customer Service at Regus. Its an automated process. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. We have checked and cannot find any payment details set up in your account. Our coworking spaces are designed with collaboration in mind. Where appropriate, well also take steps to prevent the situation from happening again. Contact: +65 [protected] $5520 Service Retainer on file. October 14 truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. We may have received incorrect data. Our invoices are due on the payment date that is displayed on them. October 23 evening Our coworking spaces are designed with collaboration in mind. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. The complaint has been investigated and resolved to the customer's satisfaction. If it has been longer than 30 days, please get in touch so we can investigate further. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Verification can help ensure real people write reviews about real companies. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. Log in to access all our services and products Email. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Read Customer Service Reviews of www.regus.co.uk - Trustpilot 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Service 110 Value 107 Shipping 48 www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. 2023 Trustpilot A/S. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. I contacted them about how processed my case after paying the fee for a virtual office. This is a multi-location business. Regus lacks personal approach The centre's staff are friendly and helpful. Absolutely unacceptable behavior. This company bills you for services you do not use. Setting up an automated payment is straight forward and can be done through the online portal. same goes with debt collector from malaysia that emailed me abt 3 months ago. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Thank you, Lorraine Brule Global Customer Service at Regus. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Sandra promised me to escalate my procedure below, however, when could I get it safely? Receptionist only can communicate by email, even for the most important things for your business. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Turned up at 450 Bath Road, Heathrow. We ask all our customers to add an automated payment method to their account. Kind regards, Lorraine BruleGlobal Customer Service at Regus. We will then confirm your retainer refund date and amount in return. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! But when It comes to a refund retainer. No staff available for contacting on the event day. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Stay away!! Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. We pay those as well. Please could you send those details to me at lorraine.brule@regus.com so I can support you? This is really bad customer service. I called them again, which procedure took my time for 3 hours. Submit a complaint and get your issue resolved. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly.