If you have received notice that your application has been accepted you can then use your online account, to send us a message to enquire about your application progress. See if you are entitled to compensation here. Win weekend breaks and other great prizes, Please press enter to select a date for an outbound journey, Please press enter to select a date for a return journey. Please try again. Email address is GWRfeedback@GWR.com. If you have a question, want to make a complaint, or need to get in touch with our team, youll find the information you need below. For customer questions, comments, or complaints contact Global Water directly: PLEASE NOTE THE CUSTOMER SERVICE EMAIL AND FOLLOWING FORM ARE MONITORED ONLY DURING BUSINESS HOURS. Complaints Handling Procedure How to make a complaint (PDF, 204 KB), Complaints Handling Procedure How we deal with complaints (PDF, 189 KB). It can take several days for items to turn up, we will let you know if they do. Unhappy with an aspect of our service? There you will be able to search for a Record Title by entering the date and country of where the record took place. here are some reasons on why applications are rejected. Your message will be delivered directly to the Records Manager dealing with your application. Email Customer Services on GWRfeedback@GWR.com. If it repeats session will be terminated itself after 45 minutes of inactivities. Or fill out the following form. Open positions are advertised at www.indeed.com or you can email your resume to: careers@gwresources.com. Call: 866-940-1102 For International Callers: Call: 623-289-2090 PLEASE NOTE THE CUSTOMER SERVICE EMAIL AND FOLLOWING FORM ARE MONITORED ONLY DURING BUSINESS HOURS. Report Report. At GWR, we're always working to improve your journey. If it repeats session will be terminated itself after 45 minutes of inactivities. If you incur any problems or have any questions concerning your order or the status of your order, contact our customer service representatives who are available from 9 a.m. to 5 p.m. GMT Monday through Friday. However, if you'd rather complain directly, you can use the above address to contact Great Western Railway. This certificate is free of charge. You can download our two Complaints Handling Procedure documents by clicking on the links below. As and when we have any updates, or the adverts go live, we will contact you to submit your formal application. Let us know how we want to hear from you. Please visit the certificates page in the Guinness World Records store and simply click on the Add to Basket. She has extensive knowledge of diversity and inclusion, leading organisational change, employee relations, policy and employee reward. To do this, please login to your Guinness World Records account, select the relevant application and click on Upgrade to Priority Application. Find out more here: https://www.gwr.com/about-us Contact Information John Carter Media and Communications Manager Great Western Railway 0845 410 4444 07715 040424 John.Carter1@gwr.com Notes to editors Picture Signed up: GWR colleagues with a poster committing to The Railway Mental Health Charter. GET IN TOUCH WITH A RECORD SPECIALIST (Opens in a new window). This facility is only available once your application has been accepted and your guidelines have been released to you and it can take up to 2 weeks* to receive a response. N.B. Resolver is a totally free service that you can use to complain effectively. Customer service is very important to us so we take complaints against our staff seriously. 395 King Street Aberdeen AB24 5RP Tel: +44 (0)1224 650100 Fax: +44 (0)1224 650140 View map London Corporate Office FirstGroup plc 8th floor, The Point 37 North Wharf Road London W2 1AF Tel: +44 (0)20 7291 0505 Fax: +44 (0)20 7636 1338 Careers For career enquiries related to First Bus, please contact careers@firstbus.co.uk Joe joined us in 2011 from the BBC, bringing with him over 20 years of business management and compliance experience. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Looking for assistance from customer support representatives over the phone? Claim refunds on unused tickets and delays using our easy online forms. It can take up to 12 weeks* for us to assess your application and send you the guidelines for your record attempt. You will have 45 minutes to complete this transaction before the session expires. WHAT MAKES A GUINNESS WORLD RECORDS TITLE? Please log into the Store using your login and password for your Guinness World Records account and your free certificate will be added to your basket automatically. Waiting times for a Self-service application can take up to 12 weeks.*. Rail Replacement Coordinator (Operational, field-based, customer service role - South). Join the 1,400 people who've already contributed. Initial complaints should be directed to Great Western Railway directly. Use this comments section to discuss problems you have had with Great Western Railway, or how they have handled your complaints. FOR EMERGENCIES AFTER REGULAR BUSINESS HOURS PLEASE USE THE AFTER HOURS EMERGENCY PHONE NUMBER LISTED ABOVE. We aim to respond to all complaints within 5 days of receiving it. If, however, you are unable to pay via these methods, you can generate an invoice and then arrange payment via bank transfer. Please refer to our Current application waiting times for the most up-to-date information. GWR are probably the worst train company in this mess of a country. You will have 45 minutes to complete this transaction before the session expires. Ruth has worked in a number of senior HR roles in the civil service and higher education. Let us know how we want to hear from you. We welcome letters but cannot answer . He was awarded a CBE in the 2021 New Years Honours List, is a Fellow of the Chartered Institute of Logistics and Transport and a Fellow of Institute of Railway Operators. Customer service; Food safety; Contact us. We'll just need your permission to deal with them. Please call 1-888-280-4331 if you have any questions. Richard joined us in 2015, having held various roles in FirstGroup since 2005. Free delivery for many products. Aircoach. At GWR, we're always working to improve your journey. . Perhaps one of the admin team @Toby @Marjo @Anonymous can possibly assist in finding an adviser able to email you. ts, or complaints contact Global Water directly: Join an innovative team of professionals committed to water conservation and reclamation. 8h. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Call The Trainline customer service faster with GetHuman +44-0871-244-1545 Customer service Current Wait: 127 mins (89m avg) Hours: 24 hours, 7 days; best time to call: 10:45am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! GWR News Contact Us Media enquiries For journalists who would like to contact us at GWR Filming and photography requests Interested in filming, taking photos or creating audio recordings at our stations or on our trains? Great Western Railway's Daniel Golton has been named Young Professional of the Year at the Rail Business Awards, the industry's most recognised awards scheme. Contact details Head Office address Freepost GWR CUSTOMER SUPPORT Plymouth PL4 6AB Phone number: 03457 000 125 Please check with your phone provider if you are unsure about how much a call will cost. Facebook Payments should be made via Paypal or Worldpay and these options are presented once you reach the payment screen when processing an application. Let us know how we want to hear from you. He was asked to step across to sister business, South Western Railway, in 2020 to address serious performance, partnership and contractual issues and returned as Managing Director of GWR in January 2021 having addressed the key SWR issues. Complaint-tracking software can be used as a training tool, for monitoring quality insurance and for collaboration. If you prefer to pay by bank transfer, please request an invoice when you come to the payment page during the application process and follow the instructions. Images owned by GWR, or courtesy of Network Rail or Visit England. We operate four major UK train operating companies - Avanti West Coast, Great Western Railway (GWR), South Western . Passionate about marketing challenger brands in a competitive environment, her focus is toshape, defineand execute the commercial sales and marketing strategy. *Please note - Our usual wait times are sometimes extended when we have larger than normal volumes of applications. If you need to speak to someone straight away then please get in touch. Please select Free Shipping on your checkout page and allow 2-4 weeks from receipt of your order. You may change your settings at any time or accept the default settings. We advise you check your journey before traveling with us today, There is a good service across our network. Our video guide shows you everything from choosing your seat to ticket delivery. For customer questions, commen ts, or complaints contact Global Water directly: Email: CustomerService@gwresources.com. Our Customer Support team are ready to help and can be contacted by completing our. If you incur any problems or have any questions concerning your order or the status of your order, pleased contact our customer service representatives who are are available from 9 a.m. to 5 p.m. GMT Monday through Friday. We areSee this and similar jobs on LinkedIn. You'll get an opportunity to experience a variety of on board and station work placements including Station Operations, Gateline, Customer Host, Ticket Office, and Revenue Protection, where you'll gain real customer service skills. Well always be on hand with guidance and support to help you get the results youre looking for. Duncan joined GWR in June 2019 and brings a wealth of cross-industry railway experience to the role. Passenger Assist Need help at our stations or getting on and off our trains, we are available to help. Email us. We offer competitive compensation packages and generous health benefits. Mark is the Managing Director of Great Western Railway. Contact Us | Blaux Home Contact Blaux Contact By Phone United States & Canada (toll free): 844 846 5344 United Kingdom: 03308 082207 Australia: (08) 7282 2012 Email us! Our mailing address is: GWR Geiger BTC House 9 Millington Road Hayes Middlesex UB3 4AZ customerservice@geiger.com 020 8569 2250 With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Great Western Railway. Please try again. Youll also have a chance to do your Duke of Edinburgh Business Gold Award. Provider Learning Opportunities Charge 95 for a return from Bristol to London (I could drive for half that) and then they have the nerve to charge me an extra 25 because I took the 22:48 instead of the 21:48 to spend a bit of extra time with my friends. More. Just raise a case and leave feedback after. Please register your lost property using the form on our website. This does not apply if you are the parent or guardian of a child aged 16 or under. Orders can take from 2 - 4 weeks to arrive. If you are attempting a record on behalf of an organization, please contact our Consultancy division where they are included as part of a wide range of products and services to help maximise the impact of your record attempt. Your application will not start being processed until the funds are received into our account and then matched to your application by our payment team. All Rights Reserved. An error has occured during Logging out. If you wish to upgrade to a tracked service, please choose one of the chargeable shipping options. Carrier Contact Information. Our telesales number is open only for Group booking, Isle of Scilly, Business direct Scholars, Night Riviera or help with pre-purchased tickets bought over the phone. It is important that you include your application reference number on your bank transfer to prevent any delays in your application being processed, Your application will not start being processed until the funds are received into our account and then matched to your application by our payment team. The correspondence box attached to your application will only become available once the guidelines for your record attempt have been issued or after the standard 12 week processing time, this will allow us time to assess your application. GWR (poor) customer service! 2022 Talking Really Channel----- CREDIT ROLL -----WEBSITES Talking Really - htt. If you have a question or comment about GWR trains please Tweet @GWRHelp or go to. | Read 321-340 Reviews out of 1,311 If you cannot locate your record title on this list, then we would advise you to login to your main Guinness World Records account to check the application status of your record title. Resolver can help you send your complaints to Great Western Railway. Win weekend breaks and other great prizes, Please press enter to select a date for an outbound journey, Please press enter to select a date for a return journey. Full-time. If you are unhappy with any part of our service, there are several ways you can tell us. If you are applying on behalf of an organisation or brand, you can access a fast-tracked application and many other services through our fee-based Consultancy services. Fill out our online form to get in touch with us if you have feedback, a complaint or praise. Hull Trains Company Limited Customer Service email address : 03715410 (Active) Est.18/02/1999: Llangollen Railway: Llangollen Railway Chairman, Mr J Ritchie - Email address and Phone number: Website for Llangollen Railway Llangollen Railway Customer Service email address You can also get in touch with our Social Media Team between 06:00 and 23:00 every day. Find out more about how we are keeping our services safe for you here. The contracted hours are to work 35 hours per week working shifts. We are always looking for team members. It ranks companies within their industry based on customer evaluations of the quality of goods. If you are purchasing a Certificate of Participation, then you will be able to personalise your certificate with your name, following the instructions on the Certificate of Participation page. ACSI is the only national cross-industry measure of customer satisfaction in the United States. Belfast BT12. Train times, delays and disruptions 9 articles. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Weve helped millions of people find a resolution. The Rail Ombudsman is there to help resolve ongoing disputes between us and passengers. Contact Jeremy directly For the last 4 week period our average response time for complaints was 5.6 working days. All rights reserved. Maintenance Technician (Make Ready) Apartments Don't let this opportunity pass you by! From Swansea Bay to the Thames Valley via the Cotswolds, GWR makes connecting to various parts of the UK smooth and hassle-free. Whilst we are finalising the locations for the Customer Service Apprentice cohort 2023, the locations our Customer Service Apprentices have previously been placed are Reading, Maidenhead, Didcot, Swindon, Bristol, Westbury, Exeter, Plymouth, and Truro. Monday - Friday 8 a.m. - 11:30 p.m. (CT), Saturday 6 a.m. - 3:30 p.m. (CT), Sunday - Closed. new. Please login to your account to ask a question about your record attempt via the correspondence box at the bottom of your record application. There may be several pages of results. Once here, select the link For alternative payment methods please request an invoice at the bottom of the payment options, You then need to enter your details (name and address) that will appear on the invoice, The next page will have a link to your invoice. Let us know how we want to hear from you. You can quickly take care of most things here, or connect with us when needed. If you decide you want to speed things up a bit later, you can switch to Priority Application at any time. To upgrade please log into your account, click onto your record title. CONTACT INFORMATION . Then like us on Facebook and follow us on Twitter. Need help? Find My BCBS Company Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? ACCESS YOUR ACCOUNT | globalwater LEADERS IN TOTAL WATER MANAGEMENT Mailing Address for Payments has Changed - Click Here for More Information IMPORTANT: CUSTOMER NOTICES For all users, the first time you access the customer portal, you will need your full account number and zip code. Covid-19: Travel updates. Get in touch with our Customer Support team, Win weekend breaks and other great prizes, Please press enter to select a date for an outbound journey, Please press enter to select a date for a return journey. If your order contains other paid-for items as well as your complimentary certificate, that you have chosen from the Store, then the Store requires proof of delivery for the paid for items, so unfortunately we cannot offer free non-trackable shipping in this instance so you will need to choose a paid for courier service to receive all of your items. Delayed by 15 minutes or more? Ticket refunds and changes 12 articles. We've made it easy to rearrange your travel plans in advance. If you cant find your event, when trying to purchase a certificate in our store then it may just mean that the event has not been verified yet as an official Guinness World Records title (Please contact the event organisers to find out the status of the record attempt and whether they have submitted the evidence). If there are any issues with the text on your certificate, please contact us. Hi @Anonymous. Join to view profile . From 12 an hour. login to your Guinness World Records account, contact our customer service representatives, Guinness World Records store certificate page, How to set or break a Guinness World Records title. You will be asked to sign-in using the email address and password that you use to access your Guinness World Records account. Our Passenger Assistance meeting point is in our station reception area by Platform 1 and is open 7 days a week from 07:00 - 23:00. Using the Priority Application process does not guarantee that your application will be successful, and we do not issue refunds if your application is unsuccessful. Comments are moderated so may not appear immediately. If youre unhappy with the response you receive, you have the right to appeal to the Rail Ombudsman. There are some complaints that the Rail Ombudsman wont be able to look into, for example, if its about the way one of our services has been designed or industry policy. They dont take sides but just look at the evidence available. They will help us both to try to reach an agreement, but if this doesnt happen, they will make a decision based on the evidence theyve received. Alternatively, you can use your email address to get started. He is a chartered safety and health practitioner and holds a PhD in Chemistry from Oxford. Essentially, you must be over 16 years of age, live within one hour of your chosen location, and have GCSEs (or equivalent level 1 qualification (or predicted) results) in Maths and English. This is the only way we can answer any questions about your record attempt, if questions are asked through other methods they may not be answered. As a Customer Service Apprentice at GWR, you'll train and learn, while you earn. If it repeats session will be terminated itself after 45 minutes of inactivities. Digital Services and Device Support Welcome to Amazon Customer Service What would you like help with today? If your application and enquiry is urgent,you may wish to upgrade to the Priority Application service. Learn more about how we work towards aGreater West for everyone. At Guinness World Records we evaluate each application individually and endeavour to get back to you as soon as we can, but due to the volume of applications we receive, it can take up to 12 weeks* to process, so please bear with us. A refund for flexible tickets can be simply submitted and changed for Advance Tickets on your TrainPal app without having to contact customer service. Call: 866-940-1102. Contact us. Guinness World Records has decided to cease using verification codes for purchase of a certificate. Due to the consistently high volume of applications we receive, the waiting times for a response to a Self-service application can be up to 12 weeks*. . Guinness World Records receive over 50,000 record applications a year - that's almost 1,000 applications every week! 2023 Resolver Consumer Online Limited. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. National Rail Enquiries - Great Western Railway Great Western Railway (GW) http://www.gwr.com Information last updated 26 February 2023 00:49 Company Information Managing Director Mark Hopwood Head Office Phone 03457000125 Fax 0 Textphone number 1800108001971329 (For customers with hearing impairments) Address Its quick, easy and totally free. You can order up to 100 copies of a single name certificate via the Guinness World Records store. Account and payments 15 articles. I trust that your future journeys with us will be more enjoyable. We have many years of experience running all types of passenger rail: long-distance, commuter, regional and sleeper services. We have partnered with MissingX to help you find your lost items. Please note that the Priority Application service is only available to Standard Applicants. You may find the answer to your query in our frequently asked questions. You may also like to: find out more about travelling with us learn more about ways to save on train travel Complaints Handling Procedure How to make a complaint, Complaints Handling Procedure How we deal with complaints, copies of your tickets and any other documents that might help, youre unhappy with our final response to your complaint, which will be contained in a letter or email (sometimes called a deadlock letter); or, we havent resolved your complaint within 40 working days of receiving it; and, no more than 12 months have passed since we sent you our final response. To buy standard tickets visit our website www.gwr.com or use our app. Once we receive the evidence for your record attempt, it can take up to 12 weeks* for us to review your documentation and let you know if your record attempt has been a success.